Uninstalling and then reinstalling issues - error code 50

[christinaf10311714]

I have had adobe suite installed on my computer for about two months now. Recently, my photoshop app has not even been opening up. I went to my creative cloud account and tried uninstalling the applications and then reinstalling them. That didn't work. An error code 50 popped up saying installation was unsuccessful. I then tried the creative cloud cleaner program to try and fix the error. Still, my photoshop will not open up on my computer and when I try to reinstall the app, there is always an error preventing the reinstallation of the program. How do I fix this problem?

[kglad · Accepted solution]

hi,

start here for error 50,

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials