Uninstalling Process is ineffective

[joel_pau]

Hi,

Using Creative Cloud i uninstalled the mentioned application.

After rebooting, application is always there:

Double clicking on Acrobat Uninstaller is ineffective. It opens the current folder as shown below:

Is there a method to uninstall as the standard process (Creative Cloud and Acrobat Uninstaller) is ineffective?

As you see, i am running a Mac OS.

[Moved to Acrobat forum]

[AnandSri]

Hello Joel_Pau,

We apologize for the inconvenience caused, as per the description above, you are not able to uninstall Acrobat on your Mac machine, Is that correct?

Please try the following steps mentioned below:

• Close and Quit Acrobat app, and sign out and quit the Creative Cloud desktop app(if installed).
• Reboot the machine once, then use the Acrobat cleaner tool to remove the Acrobat, download the cleaner tool from Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
• Restart the machine again and see if the Acrobat is removed or not.

If you still see that Acrobat is not uninstalled, repeat close and quit Acrobat and other Adobe apps, then remove the Acrobat folders and trash them. To trash the Acrobat folders, please refer the following KB doc Delete previously installed Adobe application files | Mac OS X

Reboot the machine once.

Let us know how it goes.

Regards,

Anand Sri.

[joel_pau]

So, i tried Acrobat Cleaner Tool but no effect. I just get a console log.

(null)

2018-03-01 - CleanerHelper: Cleaner AppPath = /Volumes/AdobeAcroCleanerTool/AcroCleanerTool.app

2018-03-01 - CleanerHelper: Start removing Acrobat app at [/Applications/Adobe Acrobat DC/Adobe Acrobat.app]

2018-03-01 - CleanerHelper: Successfully removed Acrobat app at [/Applications/Adobe Acrobat DC/Adobe Acrobat.app]

2018-03-01 - (null)

2018-03-01 - CleanerHelper: Removed [/Library/Application Support/Adobe/Acrobat]

2018-03-01 - CleanerHelper: Removed [/Library/Application Support/Adobe/MACPDFM]

2018-03-01 - CleanerHelper: Removed [/Library/Application Support/Adobe/Adobe PDF]

2018-03-01 - CleanerHelper: Removed [/Library/Application Support/Adobe/SLStore]

2018-03-01 - CleanerHelper: Removed [/Library/Application Support/Adobe/SLCache]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Library/Application Support/Adobe/Reader]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Library/Application Support/Adobe/ARMDC]

2018-03-01 - CleanerHelper: Removed [/Library/Application Support/Adobe/HelpCfg]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.DS_Store/Library/Application Support/Adobe/Acrobat]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.DS_Store/Library/Application Support/Adobe/com.adobe.ARMDCHelper]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.DS_Store/Library/Preferences/com.adobe.Acrobat.Pro.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.DS_Store/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.DS_Store/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.DS_Store/Library/Library/Caches/com.adobe.Reader]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.DS_Store/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.DS_Store/Library/Application Support/Adobe/Reader]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Application Support/Adobe/Acrobat]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Application Support/Adobe/com.adobe.ARMDCHelper]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.Acrobat.Pro.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Library/Caches/com.adobe.Reader]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/.localized/Library/Application Support/Adobe/Reader]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Guest/Library/Application Support/Adobe/Acrobat]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Guest/Library/Application Support/Adobe/com.adobe.ARMDCHelper]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Guest/Library/Preferences/com.adobe.Acrobat.Pro.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Guest/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Guest/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Guest/Library/Library/Caches/com.adobe.Reader]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Guest/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Guest/Library/Application Support/Adobe/Reader]

2018-03-01 - CleanerHelper: Removed [/Users/joeleschaastourne/Library/Application Support/Adobe/Acrobat]

2018-03-01 - CleanerHelper: Removed [/Users/joeleschaastourne/Library/Application Support/Adobe/com.adobe.ARMDCHelper]

2018-03-01 - CleanerHelper: Removed [/Users/joeleschaastourne/Library/Preferences/com.adobe.Acrobat.Pro.plist]

2018-03-01 - CleanerHelper: Removed [/Users/joeleschaastourne/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]

2018-03-01 - CleanerHelper: Removed [/Users/joeleschaastourne/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/joeleschaastourne/Library/Library/Caches/com.adobe.Reader]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/joeleschaastourne/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/joeleschaastourne/Library/Application Support/Adobe/Reader]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Application Support/Adobe/Acrobat]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Application Support/Adobe/com.adobe.ARMDCHelper]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.Acrobat.Pro.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.Acrobat.Uninstaller.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.AdobeAcroCEFHelper.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Library/Caches/com.adobe.Reader]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Preferences/com.adobe.AdobeRdrCEFHelper.plist]

2018-03-01 - CleanerHelper: FileMissing: Could not remove [/Users/Shared/Library/Application Support/Adobe/Reader]

[joel_pau]

Here is my report:

As Adobe tools failed, i used Mac OS tools.

1) Displaying all files using Terminal:

defaults write com.apple.finder AppleShowAllFiles TRUE

killall Finder

2) Deleting files one by one.

3) A beautiful discovery: .adobeTemp (2ème degré : ironie).

Neither creativeCloud nor adobeCleaner deleted .adobeTemp

[joel_pau]

So: Solved.

Findings: On n'est si bien servi que par soi-même...

[AnandSri]

Glad it's working now! Nice job troubleshooting that! Give us a shout if you need any assistance with Acrobat/Reader/Document Cloud Services in future.

Regards,

Anand Sri.