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Unsubscribe...I would like to cance adobe acrobat pro pdf

New Here ,
Nov 27, 2018 Nov 27, 2018

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Could you please tell me how to unsubscribe.  I 've had it for one month on the 2nd of December and want to cancel it rather than continue.  I don't need it at this time.

Too expensive as well!

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Adobe Employee , Nov 28, 2018 Nov 28, 2018

Hi lindas,

As per the issue description mentioned above, you want to cancel Acrobat Pro subscription, is that correct?

Please follow the steps given in the following help document for the same:

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

If facing issue while canceling Acrobat using the above link, contact support here: Contact Customer Care

Let us know if you need any further help.

Shivam

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New Here ,
Nov 27, 2018 Nov 27, 2018

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The question is not answered...!

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Adobe Employee ,
Nov 28, 2018 Nov 28, 2018

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Hi lindas,

As per the issue description mentioned above, you want to cancel Acrobat Pro subscription, is that correct?

Please follow the steps given in the following help document for the same:

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

If facing issue while canceling Acrobat using the above link, contact support here: Contact Customer Care

Let us know if you need any further help.

Shivam

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Community Beginner ,
Aug 08, 2023 Aug 08, 2023

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Dear Adobe Acrobat Pro user community, maybe the company's products are good quality. However, its online products' commercial and sales warranties are deceitful, unfair, and malicious. There is a lot of information available for handling the products, but if people want to terminate their subscription, then it is when all the problems appear and arise. This company uses confusing methods to disorient the customers that want to finish the contract. They hide the termination links' to access by customers who have unwanted subscriptions and even make it almost impossible to get it done with the products plan. Be careful when buying their products because I do not recommend you deal with an absolutist position of "Are you with me or are you against me" How unintelligent they are because they drive away their customers. Thank you for reading.

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Community Beginner ,
Aug 08, 2023 Aug 08, 2023

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Dear Adobe Acrobat Pro user community, maybe the company's products are good quality. However, its online products' commercial and sales warranties are deceitful, unfair, and malicious. There is a lot of information available for handling the products, but if people want to terminate their subscription, then it is when all the problems appear and arise. This company uses confusing methods to disorient the customers that want to finish the contract. They hide the termination links' to access by customers who have unwanted subscriptions and even make it almost impossible to get it done with the products plan. Be careful when buying their products because I do not recommend you deal with an absolutist position of "Are you with me or are you against me" How unintelligent they are because they drive away their customers. Thank you for reading.

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Community Expert ,
Aug 08, 2023 Aug 08, 2023

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If you are a US  citizen, you can file your complaint with the Federal Trade Commission at https://www.ftc.gov/enforcement/report-antitrust-violation

This agency's webpage states: "We enforce federal competition and consumer protection laws that prevent anticompetitive, deceptive, and unfair business practices."  The agency is investigating this type of practice throughout the software industry (I don't know if they're looking at Adobe or not).

 

If you are a citizen of another country, see if your government has a similar office.

 

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents |
|    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

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Adobe Employee ,
Aug 10, 2023 Aug 10, 2023

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Hi Norge31557038jwar,

 

Thank you for reaching out, and sorry about the inconvenience caused.

 

We have checked that the subscription is already in cancellation mode. That seems to be the reason it was not shown at your end. If you experience any issues or need any help, let us know.

 

Thanks,

Meenakshi

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