update Adobe Acrobat XI on Windows 10 failed. Reinstalling fails too

[r_l21614034]

I have a licence for Adobe Acrobat XI which i used till today.

Acrobat told me there was a update so i tried to install it.

Unfortunately this failed with a errormessage (without error code) telling me my drive y:\ does not excist.

When clicking on the link in the errormessage, i am directed to Fix Windows errors that occur during Acrobat Reader update

When folowing those steps It still doesnt work.

Ik removed Acrobat in System-Apps but reinstalling still fails for same reason.

In the past I had the workaround to temporary move Y:\My Documents to C:\My Documents and after the update move C:\My Documents back to Y:\My Documents but this didnt work.

What do I have to do to make installing Acrobat Possible?

[kglad]

update by downloading the files directly and then applying them:  http://www.adobe.com/downloads/updates/

if that fails, copy and paste the error message so we can use a translator to understand the error message.

[r_l21614034]

Thank you for answering my question!

Like i tried to describe, Acrobat is now deleted and I now try to install it again.

I bought "Adobe Acrobat XI Pro" which is not in the list.

Do i have to choose "Acrobat Pro Extended" then?

[Test Screen Name]

Are you being asked to choose a "qualifying product" when you install? This is an OLDER product from which you upgraded.

[kglad]

your license is for an upgrade version.

when starting your installation your prompted for your xi serial number.  when the installer fails to find a qualifying product (ie, previous version) installed, you will be presented with a dropdown of possible qualifying products.  select the one you own (eg, acrobat 9 or x).  you will then be asked to enter the qualifying products serial number.

enter the correct number at the correct time and installation will proceed.

[r_l21614034]

Thank you for your input.

My errormessage showed before I am asked to enter my serialnummer.

Yes, I first bought "Acrobat 9.0". Years after that I bought a upgrade to "Adobe Acrobat XI Pro".

I guess that I first have to install "Acrobat 9.0" first before installing "Adobe Acrobat XI Pro"?

That doesnt explain wy I couldnt install the update of  "Adobe Acrobat XI Pro".

For i remove "Adobe Acrobat XI Pro" I now have to start all over again.

[Test Screen Name]

You don't need to install Acrobat 9, you just need its serial number, to enter when the Acrobat XI installer asks you for a qualifying product. Let's worry about updates once Acrobat XI is installed.

[r_l21614034]

I have all serial numbers.

Before the installer asks for my serialnummer I get this errormessage when installie XI Pro:

When i translate it for you it tells: "invalid drive Y:\ aplyd to userfolder. Drive does not exist of cannot be connected to. Disconnect drive or aply "Y" again.

Y is my networkdrive which I use perminently and is constant available.

I dont know what the installer wants with my networkdrive.

[Test Screen Name]

Ok, I expected this, really, but it was worth a try.

Did you move your My Documents folder to Y: or My Pictures, or anything else? This causes terrible difficulties. Move them all back or keep a removable device with empty folders in that location.

[r_l21614034]

Windows 10 tells me here where My Documents are

They are on the default location where I restored them to a few days ago.

[Test Screen Name · Accepted solution]

Did you check My Pictures too? This causes more problems in fact.

[r_l21614034]

Thank you for helping me.

I moved My Pictures to the default location "C:\Users\Rob\Pictures"

After this is was possible to install Acrobat XI Pro AND install the update.

What do I have to do to make Adobe understand this problem is bothering me and maybe many more dispointed customers?