• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Upgrading Reader to Standard/ Pro.

New Here ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

Having an annoying issue while upgrading users from Acrobat Reader to Acrobat Standard/ Pro, depending on license.

By default we install Reader on everyone's machines. When a user requires a version of Acrobat with more features we assign them a license and go about upgrading it. 

Sometimes when I am upgrading Reader on Windows machines, I can go to 'tools' within the application and one of the listed tools will be 'Edit'. Clicking this prompts the application to check the user's account for a license, sees that they have a Standard/ Pro license and there's a popup saying Reader can't edit PDFs but since a license is possessed, it will upgrade to Standard/ Pro in the background. Perfect.

Other times (most of the time) this does not happen, because the 'tools' tab doesn't list all the features that better versions of Acrobat have, so there is nothing for me to click to prompt the upgrade. I then have to manually uninstall Reader, sift through the maze of results that shows up when I Google 'adobe acrobat standard download' and then try to navigate Adobe's terrible website that seems to move the download for Acrobat Standard every time I go to find it.

 

Please for the love of God can someone explain how I can 100% of the time prompt Reader to upgrade to Standard/ Pro without having to go through this arduous uninstall/reinstall process?

 

(And yes, the users are always signed into the correct Adobe account within the app, that is associated with the license).

TOPICS
How to

Views

3.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 30, 2022 Nov 30, 2022

Copy link to clipboard

Copied

Acrobat would be a better suited forum for this post. Moving it over

-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 24, 2023 May 24, 2023

Copy link to clipboard

Copied

Finally I found someone asking the same question I've been trying to find the answer to. Does anyone have an answer to this? I just setup 3 users with Pro licenses and 1 of them gave the prompt to upgrade to Pro and the other 2 I had to manually uninstall and reinstall. These 3 machines were imaged and prepped the exact same way on the same day originally.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 26, 2024 Jan 26, 2024

Copy link to clipboard

Copied

LATEST

I've found that there is a option within the "help" tab to "Upgrade".. It's either in "Help" or a different tab but it's there. Also doesn't require elevated privs to upgrade unlink a full re-install does.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines