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New Participant
November 30, 2022
Answered

Upgrading Reader to Standard/ Pro.

  • November 30, 2022
  • 2 replies
  • 31418 views

Having an annoying issue while upgrading users from Acrobat Reader to Acrobat Standard/ Pro, depending on license.

By default we install Reader on everyone's machines. When a user requires a version of Acrobat with more features we assign them a license and go about upgrading it. 

Sometimes when I am upgrading Reader on Windows machines, I can go to 'tools' within the application and one of the listed tools will be 'Edit'. Clicking this prompts the application to check the user's account for a license, sees that they have a Standard/ Pro license and there's a popup saying Reader can't edit PDFs but since a license is possessed, it will upgrade to Standard/ Pro in the background. Perfect.

Other times (most of the time) this does not happen, because the 'tools' tab doesn't list all the features that better versions of Acrobat have, so there is nothing for me to click to prompt the upgrade. I then have to manually uninstall Reader, sift through the maze of results that shows up when I Google 'adobe acrobat standard download' and then try to navigate Adobe's terrible website that seems to move the download for Acrobat Standard every time I go to find it.

 

Please for the love of God can someone explain how I can 100% of the time prompt Reader to upgrade to Standard/ Pro without having to go through this arduous uninstall/reinstall process?

 

(And yes, the users are always signed into the correct Adobe account within the app, that is associated with the license).

Correct answer Tariq Ahmad

I am having the same issue. Adobe reader desktop app (version 23.3.20244.0) gives no option to login to my Adobe account, so it is not talking to the Creative Cloud Desktop. I tried uninstalling and re-installing but no result.


Hi @sean_4223

 

Thanks for reaching out. 
If you are willing to uninstall and reinstall, why are you reinstalling Reader again? Log in to https://adobe.ly/4maJHy6 on your browser, download Acrobat directly, and install it. You can visit this help article to download Acrobat: https://adobe.ly/4fxaJ0h

 

Let us know if you have further questions.



Best regards,
Tariq | Adobe Community Team

2 replies

New Participant
May 24, 2023

Finally I found someone asking the same question I've been trying to find the answer to. Does anyone have an answer to this? I just setup 3 users with Pro licenses and 1 of them gave the prompt to upgrade to Pro and the other 2 I had to manually uninstall and reinstall. These 3 machines were imaged and prepped the exact same way on the same day originally.

New Participant
January 26, 2024

I've found that there is a option within the "help" tab to "Upgrade".. It's either in "Help" or a different tab but it's there. Also doesn't require elevated privs to upgrade unlink a full re-install does.

Community Expert
December 1, 2022

Acrobat would be a better suited forum for this post. Moving it over

-Manan