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Urgent: After Applying redaction it takes out too much and does NOT redact was was selected

New Here ,
Nov 06, 2023 Nov 06, 2023

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Having issues with adobe after updating. When applying redactions it is adding black to areas that was not selected and not applying redactions to what was selected. This is extremely important that this gets fixed or finding a possible solutions since this is highly sensitive information. It was working perfectly fine before, until the update. All my coworkers are experiencing the same issue.

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Edit and convert PDFs , General troubleshooting , Install update and subscribe to Acrobat , PDF , PDF forms

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correct answers 2 Correct answers

Community Expert , Nov 06, 2023 Nov 06, 2023

Does it appear that the actually redacted areas are consistently offset from the redact annotations? Or are there any other patterns to the issue?  

 

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Community Expert , Nov 06, 2023 Nov 06, 2023

If everything is offset consistently, then it is likely there is an issue with the page coordinates. Redaction should compensate for coordinate differences stemming from page rotation and a difference in the Crop and Media boxes. So, there could be an issue with how the underlying page structure is built.

You might try either optimizing the documents or printing to PDF in order force Acrobat to recreate the pages correctly. 

 

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Community Expert ,
Nov 06, 2023 Nov 06, 2023

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Does it appear that the actually redacted areas are consistently offset from the redact annotations? Or are there any other patterns to the issue?  

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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New Here ,
Nov 06, 2023 Nov 06, 2023

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Yes, nothing is matching up and everything is offset.

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Community Expert ,
Nov 06, 2023 Nov 06, 2023

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If everything is offset consistently, then it is likely there is an issue with the page coordinates. Redaction should compensate for coordinate differences stemming from page rotation and a difference in the Crop and Media boxes. So, there could be an issue with how the underlying page structure is built.

You might try either optimizing the documents or printing to PDF in order force Acrobat to recreate the pages correctly. 

 

Thom Parker - Software Developer at PDFScripting
Use the Acrobat JavaScript Reference early and often

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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