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Users Acrobat crashes upon launch.

New Here ,
Mar 26, 2025 Mar 26, 2025

I have tried deleting all the prefs, and just about everything related to Acrobat from >Application Support. I'verun the uninstaller and re-installed without any success. It will launch when OS booted into Safe Mode. Trying to find a solution before using CC Cleaner to remove everything (which may or may not solve it anyways). Thanks!

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Crash or freeze
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1 ACCEPTED SOLUTION
Adobe Employee ,
Mar 26, 2025 Mar 26, 2025

Hi horsman@123w.ca,

 

Hope you are doing well. Sorry for the trouble.

 

While I get this checked with the devs for further investigation, would you mind running the Acrobat cleaner tool https://adobe.ly/4j2OCzh, reboot the computer once, and install the application using the direct link https://adobe.ly/4c68Eqv and see if that works for you.


Regards,
Souvik.

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Adobe Employee ,
Mar 26, 2025 Mar 26, 2025

Hi horsman@123w.ca,

 

Hope you are doing well. Sorry for the trouble.

 

While I get this checked with the devs for further investigation, would you mind running the Acrobat cleaner tool https://adobe.ly/4j2OCzh, reboot the computer once, and install the application using the direct link https://adobe.ly/4c68Eqv and see if that works for you.


Regards,
Souvik.

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New Here ,
Mar 27, 2025 Mar 27, 2025

Hi Souvik,

 

That seems to have solved the problem. Thanks!

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Adobe Employee ,
Mar 28, 2025 Mar 28, 2025
LATEST

Hi horsman@123w.ca,

 

Thanks for letting us know that it worked for you.

 

Marking the answer as correct for future users to use as a reference.


Regards,
Souvik.

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