Using 64-bit Unified App Installer on RDS server

[Philip35995412jp5o]

Hi all,

In the past, I'm used to install both Adobe Reader and Acrobat on any RDS server. 
None-license users used Adobe Reader, and licensed users used Acrobat. No issues at all.

Now I can't install both applications anymore, therefor I found "64-bit Unified App Installer".
I installed it with "Setup.exe /sAll /msi ADDLOCAL=ALL"

It gave me the sign in prompt, for all users. I managed to fix with "bIsSCReducedModeEnforcedEx=1" in registry.

When a licensed users sign in manually, it doesn't give "edit PDF" feature.
How can I solve this?

[S. S]

Hi @Philip35995412jp5o,

Hope you are doing well. Thanks for writing in!

Acrobat can be installed on a single machine for multiple instances.

You might want to check the different methods mentioned here: Remote Desktop Services — Acrobat Desktop Virtualization Guide.

Hope this helps.

-Souvik

[Philip30983245j8zg]

But when logged on with a Adobe Pro account, I don't have the program features? Even when the App title is Adobe Acrobat Pro  64-bit.

[S. S]

@Philip30983245j8zg If you are on Enterprise settings, I suggest contacting your IT team to log an Enterprise support ticket with us. 

Enterprise accounts and their troubleshooting can have a different perspective to what we do for individual accounts, and having dedicated support personnel for enterprise issues would be a better way to go about things.

-Souvik

[Philip35995412jp5o]

I am the IT department 😉
Really lookig for suggestion, why Adobe Pro logged in user, not getting the features assigned with the license.

[S. S]

@Philip35995412jp5o Are the users installing it through Creative Cloud or the custom setup created using Customization Wizard?

You might want to check the steps mentioned here: Installation and setup — Acrobat Customization Wizard for Windows (adobe.com)

There could be a chance that the app is not configured according to the user's requirements and is running in reduced mode as Acrobat Reader.

Let me know if this works.

-Souvik