• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
6

Using Acrobat DC and can't permanently change the Author's name in comments

New Here ,
Mar 27, 2024 Mar 27, 2024

Copy link to clipboard

Copied

I've tried the fixes found here in the discussions and it doesn't help.

 

I've turned off the "Always use log-in name for author name" option in the Preferences / Commenting options. This defaults to the PC's login name, which is also not the Author name I want to use.

 

I've gone to the Preferences of a comment and fixed the name under the General tab and clicked the "Make Properties Default", but it only changes the Author's name for that particular comment. If I make another comment it is incorrect again.

If I save/close the PDF and open it again then it's back to the original and incorrect Author name again.

 

I just basically can't permanently change the Author name, even with following the instructions, it just won't stick. Also uninstalled and reinstalled Acrobat and didn't help.

 

TOPICS
How to , Modern Acrobat , PDF

Views

762

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

I have the same issue as GregLPP. In previous Version of Adobe Acrobat, I was able to change the default author name of comments by clicking on Preferences of a comment and then insert the intended name and activating "Make Properties Default". I don't know why this isn't working any more, but Adobe Acrobat just doesn't seem to save this information. Adobe Acrobat is either using the first and family name as saved in the Adobe account for the next comment I'm inserting or it uses the PC's login name when activating "Always use log-in name for author name" under the general Preferences.

I am using Adobe Acrobat Pro 64-bit (Continuous Release Version 2024.002.20687).

Any help would be highly appreciated.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 17, 2024 Apr 17, 2024

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and thanks for reaching out.

 

I have tried to reproduce the same at my end on Win 11 using Acrobat Pro 24.02.20687 and its working fine.

 

Try to repair the installation from the help menu (Win Only) and see if that works.
 
Also try to reset the Acrobat preferences as described here https://adobe.ly/3Q7I9a6
 
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC https://adobe.ly/3Uwv5y1 and try using the application there and check.

 

Let us know how it goes.

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

Hi Amal,

 

Unfortunately repair or complete uninstall/reinstall didn't help. The only way I could fix it was by reinstalling Windows and Acrobat from sratch. 

 

Thanks and best regards,

Greg

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

Hi @GregLPP 

 

We are glad to hear that the issue got fixed. Feel free to contact us for any assistance required in the future.

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

I have the same problem as Greg, but I think reinstalling not only Acrobat but the entire operating system is not an acceptable solution. I have the same problem on my computers. A Win11 Hungarian version with Hungarian version of Acrobat Pro DC installed on my desktop PC, and Windows 10 English + Acrobat Pro DC English is installed on my notebook. Acrobat versions are identical 2024.002.20687.0 on both of my computers.

Resetting the settings and reinstalling Acrobat Pro DC did not help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 08, 2024 Jun 08, 2024

Copy link to clipboard

Copied

LATEST

Complete agree pálf72008561, totally rediculous.

 

This is yet another post with this same problem. Maybe the very long solution I posted there will help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines