We can’t verify your subscription status.

[Prooptica_GF]

Hi,

I have Creative Cloud ijntalled. All the app works properly except for Acrobat DC - it keeps saying: 

"We can’t verify your subscription status."

What shoul I do to solve this?

Thank you,

Cristina

[AkanchhaS]

Hi Cristina,

Sorry to hear about the trouble caused.

We are unable to verify your subscription status because, since you were last online and connected to Adobe servers, the local time on your system clock has changed unexpectedly. 

Assuming you have not intentionally altered the date and time on your machine, this condition typically occurs as a result of automatic time synchronization over an intermittent WiFi connection.

Please try the troubleshooting steps suggested here: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html and let us know if that works.

Thanks,

Akanchha

[Prooptica_GF]

Hi, thank you for your answer.

I have windows 10 and cant find the settings regarding internet time.

I still can't use Acrobat DC.

BR,

Cristina

[Prooptica_GF]

Also, this happens when I am online.

[Robert28593669to5h]

The way to fix this is to update your credit card in your adobe account via thier webpage.