Weird behavior with menu bar???

[treyinok]

I'm hoping someone might give me some suggestions to try to correct this problem.

I recently had to do a PC reset.  I had a corruption with windows after a microsoft word problem.  The PC reset removed all programs and reinstalled windows 10 pro.  After I reinstalled Acrobat it exibits wierd behavior that wasn't there before the PC reset.  When my mouse moves across the menu bar just right, the menu bar and title bar just disappear and I have to click the home button, etc to get the menu bar and title bar back.  I've tried uninstalling and reinstalling Acrobat a couple times and I've tried using the cleaner utility to completely remove Acrobat before reinstalling.  I've also tried updating the video drivers.  None of these items fix this issue.  I've included a video of the error.  If anyone has any suggestions I'd certainly be willing to give anything a try to get this annoying behavior to quit.

Thanks

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Please try to repair the installation form the help menu and reboot the computer once.

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

Regards

Amal

[Tahhhd]

Just tried reset preferences, but I am not seeing a "Preferences" folder in this folder -

C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\DC

I am showing "Hidden Items," and only see the following folders:

Collab

Forms

JSCache

Security

Sequences

Stamps

Windows 10 Pro

Version 21H2

OS build: 19044.1526

Thanks!

[treyinok]

How do you get a 32 bit version?  As mentioned in this thread, 32 bit solved the problem for someone else with the same issue...

[johnt85083936]

Hello,

I had the same issue with the title bar disappearing.  Contacted Adobe support by phone and they reinstalled Acrobat DC with a 32-bit version.

Works fine now.

Good luck.

[Tahhhd]

I found and downloaded a 32-bit version, and this resolved the issue for me!

... Until it "decided" to do an update on its own, and install the 64-bit version.

Is there a way to prevent the "automatic update?"

Thanks!

[Amal.]

Hi thetre

If you have the Acrobat Pro DC application go to Edit (Win), Adobe Acrobat (Mac) > preferences > Updater > Uncheck 'Automatically install updates' > Click OK and reboot the computer once.

Also, go through the help page https://helpx.adobe.com/acrobat/kb/automatic-updates---acrobat-reader.html and see if that helps.

Regards

Amal

[Tahhhd]

I am not using the Pro DC version, just Acrobat Reader DC, and it does not have the Updater option under Preferences.

I messed around with the registry editing suggestions in the link that was provided, but have not had any luck with that either.

[treyinok]

Thats good to hear.  Where do you find the 32 bit version?  Creative Cloud just starts installing with no option to force a 32 bit install?

[Tahhhd]

You can get a 32-bit version here:

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjan2022.htm...

I have not been able to keep it from updating - I install it, run it until it updates, uninstall it, and start over.

[Dave__M]

Do you see this behavior with all PDFs, or just the one you captured in your video? The is a setting (through Acrobat Pro) that allows one to dictate how a PDf opens (Initial View), and one option is to Hide Menu Bar.  If this setting is saved to a PDF, it would hide the menu bar whenever and wherever that file is opened (with Adobe software).

My best,

Dave

[treyinok]

This behavior happens on all documents.  Also I have a new computer build for my office at home.  It has Windows 11 pro.  This happens on that workstation as well.  Other similarities between the two systems are some software.  Some Adobe Suite installs (acrobat, illustator, indesign, photoshop), AutoDesk Suite (autocad, inventor), Office 365 suite (outlook, word, excel, access, powerpoint).