What is Assertation failed

[reidg18781960]

What is and how to fix the following in Acrobat DC error: Assertation failed in file D:\B|T\Pulgins\Preflight\src_pdftoolbox\pdflnspektorGUI\_IMP\PreflighResultDlg.ccp,line#62””false”

[Meenakshi Negi · Accepted solution]

Hi Reidg,

Thank you for reaching out and sorry about the trouble.

Could you please let us know about the workflow you use that results in the error message?

Share the screenshot of the message that you recieve.

Share the application and OS version currently in use.

Thanks,

Meenakshi

[Test Screen Name]

You won't be able to fix this yourself. Do you have the product Callas pdfToolbox installed? What is your exact version of Acrobat?

[reidg18781960]

I have run the process many many times but as of yesterday I can not get anything through Preflight

Working in Adobe Acrobat Pro DC  > Print Production > Preflight >

analyze and analyze fix    Receive popup  Not Enough Memory   then   followed by another popup of Assertation failed

[reidg18781960]

Memory Problem

Not Enough Memory/Out of Memory

I have used this many times doing the same thing never a issue until 3 or 4 days ago when this error started.

Working in Adobe Acrobat Pro DC,  Print Production, in Preflight analyze and analyze fix -    Receive popup  “Not Enough Memory”   

Adobe Acrobat Pro DC, Version 2021.007.20095

Device: Intel Core i3-8100, RAM 16.0 GB, 64-bit operating system, CPU 3.60GHz

Windows10, Version 20H2, Build 19042.1237

[reidg18781960]

I did attach a file. However, it is attached to this.

[Stab2k]

I have the same problem. I've had it on my older computer for years, now I've switched to an all-new workstation with clean installs and I still get the same error.

I have the latest versions of Acrobat and I'm on Windows 11. It's a workstaion from 2022 with plenty of memory.

[reidg18781960]

I could not find an explanation for this from Adobe or by searching online.
I found nothing that identified how to keep it from occurring.

Out of curiosity and desperation. I moved all working files out of Adobe
acrobat. This resulted in the error message and problem going away. So
apparently, if you keep a large number of files in adobe acrobat at some
point, they result in the "not enough memory" error and will keep some
functions from working correctly. Again, it would seem reasonable that
Adobe would have known this and had some note somewhere that keeping x
size of files in acrobat would cause this issue. Or the answer was evident
to everyone but me.

[allenzuk]

Hi -- I'm having a similar problem -- been using Acrobat Pro for years with no problems until a recent update to Windows 11. Can you please explain what you did above? I've cleared the recent files list, which didn't help, but that doesn't sound like what you've done here.

[reidg18781960]

What I did, sounds much like what you said you did. 

I removed all recent files that were in adboe acrobat (and placed files elsewhere). So that if you looked for any file that had been worked on at anytime you could not find them in acrobat, and rebooted the PC. This worked for me. I am using Windows 10. I would think it should have the same result in Windows 11.