What is this blue panel that appears over PDF? How do I get rid of it?

Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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I have created a PDF that has a fillable text field and a series of checkboxes.  When I test the PDF, wherever I try to click (both in places that have fields and no) this large blue panel appears over a big chunk of the document with tools above it.  What is this and how do I stop this from occuring? Users need to be able to just click in the Course Name text field or click a checkbox without this popping up in the way.
Thank you in advance for any assistance!

Annotation 2020-06-11 130119.jpgAnnotation 2020-06-11 130038.jpg

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Create PDFs , General troubleshooting , PDF forms

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correct answers 1 Correct answer

Community Beginner , Jun 11, 2020 Jun 11, 2020

Update:  I figured this out (thanks in part to Bernd's reply). I switched to Editing mode and for some reason (I can only assume a quirk in exporting from inDesign) There were several large blank image fields on the page.  Once I deleted them, no more blue panels appeared.

Thank you for you responses,

J

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Adobe Employee ,
Jun 11, 2020 Jun 11, 2020

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Hi JOgdenCC

 

We are sorry for the trouble. As described, the large blue box appears when you click on the checkbox or anywhere else in the PDF form.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing. Upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

 

What is the workflow/steps you did to create the PDF form?

 

Please try to repair the installation (For Windows Only). Open the Adobe Acrobat DC > Go to Help > Repair Installation and see if that makes any difference.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC
Make sure you have the latest version 20.009.20067 installed. Go to Help > Check for Updates.

 

Let us know how it goes

 

Regards

Amal

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Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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Hello Amal,

 

Here is the file : https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:f8a79975-a041-44bf-8009-a8aac91b72a...

 

The file was created in InDesign (15.0.3) and exported as a "Smallest File Size" PDF.  Then opened in Acrobat DC (20.009.20067) and the form fields were added and saved.

I tried the repair and it did not work.  

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Adobe Community Professional ,
Jun 11, 2020 Jun 11, 2020

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All form fields are hidden, not visible.

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Adobe Community Professional ,
Jun 11, 2020 Jun 11, 2020

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What happens when you test the form with Acrobat Reader?

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Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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Same issue in Reader.

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Adobe Community Professional ,
Jun 11, 2020 Jun 11, 2020

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This is because you are not using the right tool.

To test/fill a PDF form you must use the Hand tool.

 

HandTool.png

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Community Beginner ,
Jun 11, 2020 Jun 11, 2020

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Update:  I figured this out (thanks in part to Bernd's reply). I switched to Editing mode and for some reason (I can only assume a quirk in exporting from inDesign) There were several large blank image fields on the page.  Once I deleted them, no more blue panels appeared.

Thank you for you responses,

J

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New Here ,
Jun 02, 2022 Jun 02, 2022

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Could you explain how to switch to "editing mode"?  I am having this blue box issue as well.  Frustrating!  thank you so much.

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