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What is this strange box near my mouse cursor? How to remove it?

New Here ,
Sep 26, 2019 Sep 26, 2019

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I'm using Acrobat Pro DC 2019 on macos.

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correct answers 1 Correct answer

Adobe Employee , Sep 26, 2019 Sep 26, 2019

Hi There,

 

Thanks for reaching out. As described above you want to remove the box near the mouse cursor, correct?

 

This appears when you select the select tool form Adobe Acrobat/Reader. It is a design behavior and there isn't much that can be done in this situation. 

 

You may use the Adobe wish form to file a feature request with the product team - https://www.adobe.com/products/wishform.html

 

Regards

Amal

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Adobe Employee ,
Sep 26, 2019 Sep 26, 2019

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Hi There,

 

Thanks for reaching out. As described above you want to remove the box near the mouse cursor, correct?

 

This appears when you select the select tool form Adobe Acrobat/Reader. It is a design behavior and there isn't much that can be done in this situation. 

 

You may use the Adobe wish form to file a feature request with the product team - https://www.adobe.com/products/wishform.html

 

Regards

Amal

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New Here ,
Sep 27, 2019 Sep 27, 2019

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Thanks for your response. I thought it was a bug, but it turns out to be a feature. I can only accept it although it seems not to be that beautiful.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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kindly please rlease some patch to remove these cursors.. just cant be with it.. until then.. you lost a customer. i am moving to sumatra pdf or some other which is not distracting /pain on my eyes . adobe is over for me just because of this cursors design forced on me.

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Community Beginner ,
Jul 01, 2022 Jul 01, 2022

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Hey, I'm having the same issue. Do you manage to get it off? 
According to Amal is a "feature" that shows once you click on the "select tool", but it's not true. I just select the same tool on another computer and the cursor doesn't have the gray box.
WhatsApp Image 2022-07-01 at 6.09.32 PM.jpeg

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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Hi there

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

 

Thanks

Amal

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Community Beginner ,
Jul 10, 2022 Jul 10, 2022

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David25095455099f_0-1657491309453.png

There you go.
At this point, the only thing I haven't try is a fresh install.

 

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Community Expert ,
Jul 04, 2022 Jul 04, 2022

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What happens when you close the comment tool?

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Community Beginner ,
Jul 10, 2022 Jul 10, 2022

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Nothing.

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Community Beginner ,
Sep 18, 2022 Sep 18, 2022

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any updates.......

I have the same issue. Also, I believe it is a configuration issue. Something is checked or unchecked by mistake. It is associated with each computer. 

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New Here ,
Sep 18, 2022 Sep 18, 2022

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boa tarde, como faço pra parar de receber essas mensagens?

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Community Beginner ,
Sep 18, 2022 Sep 18, 2022

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please write in English.

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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@JAYPRAKASH22400091l6th wrote:

please write in English.


 

This is an international forum and users are encouraged to write in their own language. You can use the translate button at the bottom of each message window— it includes 15 languages.

 

BF6846F3-9F7A-4ABA-B86E-767C84C4B564.jpeg

 

Please be respectful that the entire world does not speak English.

 

Jane

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Community Beginner ,
Sep 18, 2022 Sep 18, 2022

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LATEST
  • I am new to this community. Thanks a lot for your soft message. i am still looking an answer for my question.  

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Community Expert ,
Sep 18, 2022 Sep 18, 2022

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@Rodrigues  

 

Click your avatar in the upper right. Go to Account Settings > Notifications.

 

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Jane

 

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