What is this strange box near my mouse cursor? How to remove it?

[凌昊陈2164140]

I'm using Acrobat Pro DC 2019 on macos.

[Amal. · Accepted solution]

Hi There,

Thanks for reaching out. As described above you want to remove the box near the mouse cursor, correct?

This appears when you select the select tool form Adobe Acrobat/Reader. It is a design behavior and there isn't much that can be done in this situation. 

You may use the Adobe wish form to file a feature request with the product team - https://www.adobe.com/products/wishform.html

Regards

Amal

[凌昊陈2164140]

Thanks for your response. I thought it was a bug, but it turns out to be a feature. I can only accept it although it seems not to be that beautiful.

[Playit5EC1]

kindly please rlease some patch to remove these cursors.. just cant be with it.. until then.. you lost a customer. i am moving to sumatra pdf or some other which is not distracting /pain on my eyes . adobe is over for me just because of this cursors design forced on me.

[David25095455099f]

Hey, I'm having the same issue. Do you manage to get it off? 
According to Amal is a "feature" that shows once you click on the "select tool", but it's not true. I just select the same tool on another computer and the cursor doesn't have the gray box.

[Amal.]

Hi there

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

Thanks

Amal

[David25095455099f]

There you go.
At this point, the only thing I haven't try is a fresh install.

[zCatLady]

Hi Adobe, I'm submitting the box next to the cursor as a feature that can be turned off. I was running the most recent Adobe Pro update as of this morning. I contacted support; we downgraded to 2023.003.20215. This did not remove the note feature. I am frustrated with this as it did not appear until the update this morning, I don't know why it's never been there before. I don't want it and don't use it. Thanks!

[Bernd Alheit]

What happens when you close the comment tool?

[David25095455099f]

Nothing.

[JAYPRAKASH22400091l6th]

any updates.......

I have the same issue. Also, I believe it is a configuration issue. Something is checked or unchecked by mistake. It is associated with each computer. 

[multitalented_reality5C4F]

boa tarde, como faço pra parar de receber essas mensagens?

[JAYPRAKASH22400091l6th]

please write in English.

[jane-e]

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@JAYPRAKASH22400091l6th wrote:

please write in English.

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This is an international forum and users are encouraged to write in their own language. You can use the translate button at the bottom of each message window— it includes 15 languages.

Please be respectful that the entire world does not speak English.

Jane

[JAYPRAKASH22400091l6th]

• I am new to this community. Thanks a lot for your soft message. i am still looking an answer for my question.  

[jane-e]

@multitalented_reality5C4F 

Click your avatar in the upper right. Go to Account Settings > Notifications.

Jane