When open a pdf file, a file created "debug.log".

[yamakin1980]

Hi!

When I open a pdf file in a network folder, a file"debug.log" appears in the same folder.

Use Abobe Acrobat DC 21.007.20091

[patrickr69834338]

Never mind. 😉 I don't have any similar issue with Adobe Acrobat DC like you. Have you tried to disable the workaround? You can do this by just renaming the fake folder in C:\Users\ to something else, e. g. appending ".bak" to the name.

By the way, I just updated to the latest version of Adobe Acrobat Pro DC, and it seems that the workaround is not needed anymore. Now it works fine without the fake folder in C:\Users\, and no debug file appears anymore. Please check if you have really the latest version of Acrobat which is 2022.001.20117 for me.

[patrickr69834338]

Unfortunately I was wrong: the debug.log bug is still there. After re-start my computer the same old behaviour re-appeared: whenever I open a PDF file from a network drive, a debug.log file is created at the same network location.

Enabling the mentioned workaround helps again, but should still not be the final solution of this problem!

[lee4120]

Haha you found a solution that is working for us but not for you 😄

More seriously, here it's working for me but I had to copy all the folders that were in the AppData old folder, before I did that it didnt work. So I have a Local, a LocalLow and a Roaming folder. This way I don't have the debug file anymore 😉

[Martin Brose]

For me this was related with the following setting:

Edit - Prefernces - Security (Enhanced) - Create Protected Mode log file

After deactivating this setting, no debug.log was created on the network drive.

[[Cosmo]Stranger]

In Windows Settings/Region/Administrative/Language for non-Unicode programs/Change system locale..., check to use "Beta: Unicode UTF-8 for worldwide language support"

[S. S]

Hi @[Cosmo]Stranger,

Hope you are doing well. 

Thanks for writing in!

Another method here would be to recreate the cache location.

• Open Command Prompt as Administrator:

  • Press the Windows Key and type cmd.
  • Right-click on "Command Prompt" in the search results and select Run as administrator.

• Navigate to the Parent Directory:

  • In Command Prompt, navigate to the directory where the folder is supposed to be created.
  • Run the following command:
    cd C:\Users\XXX\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat
    Replace XXX with a different name.

• Create the Cache Folder:

  • Use the mkdir (make directory) command to create the Cache folder:
    mkdir Cache

• Check if the Folder Was Created:

  • You can verify the folder was created by listing the directory’s contents:
    dir

• Grant Permissions to the Folder:

  • If you need to make sure that the folder has proper permissions, use the icacls command. This grants full control to the current user:
    icacls "Cache" /grant %username%:F
    This command gives your user full control (:F) over the Cache folder.

Hope this helps.

-Souvik