When open a pdf file, a file created "debug.log".

[yamakin1980]

Hi!

When I open a pdf file in a network folder, a file"debug.log" appears in the same folder.

Use Abobe Acrobat DC 21.007.20091

[Meenakshi Negi]

Hi Евгений,

Thank you for reaching out.

Please let us know if this happens only when you try to open the file from network drive. 

Check if the issue occurs with all files or with some particular ones.

Share the OS version used on the machine.

Thanks,

Meenakshi

[yamakin1980]

Yes, this happens only when opening files from a network drive.

Yes,  this issue occure with all PDF files.

I use Windows 10 Home 20H2.

[Cloé5E2E]

Hi,

Same problem here since few weeks.

Special character in user name too.

Only append with pdf open from network storage.

Desinstall and reinstall not solving the problem.

Adobe Acrobat Pro DC version 2021.007.20099

Please find a solution, it's really annoying to take 1 hour at the end of the day to delete all the debug.log created by this bug...

[Kenny Lin]

This issue occurred while Acrobat attemped to use local drive as a cache location when you tried to open a network file.
The default cache_path is under the username and it can not be created if the username contains special characters.
There may be some workarounds:
1) In Windows Settings/Region/Administrative/Language for non-Unicode programs/Change system locale..., check to use "Beta: Unicode UTF-8 for worldwide language support". It will use codepage 65001.
2) Login Windows with a username without any special character.
3) Wait for Adobe to offer a setting to assign cache_path to a different path without any special character.

[SylvainCreav]

Hello,

I've exactly the same problem.

Can you tell me if you have found a solution?

I noticed that we have "unknown characters" with the "?" in the path C:\Users\???

Thank you everybody!

[yamakin1980]

Hi,

Unfortunately, I haven't found a solution yet.

[defaultu03u9blscv9f]

Hi,

I had the same issue.

I have uninstalled Adobe reader dc and reinstalled from the website.

Problem solved for the end user.

Also my user had a special character in the username, namely é

Regards,

Peter

[patrickr69834338]

I have the same issue since several weeks. I have also a special character in the user name, but re-installing Adode Acrobat DC did not help. Our network storage is quasi floated by "debug.log" files, because I need to open many PDF files per day on our network storage. The content is always the same:

[1021/093942.227:ERROR:context.cc(150)] The cache_path directory (C:\Users\R�der\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.
[1021/093942.229:ERROR:context.cc(165)] The cache_path is invalid. Defaulting to in-memory storage.

Moreover, it is not always possible to delete that log file until I restart my computer. That's very annoying and disturbs the workflow. And to be honest, such a bug is not acceptable for daily used software which is monthly paid.

By the way, that's the second time this bug happens. It was solved a log time ago, but came back in September.

Is there any solution in work, or any work-around to fix it temporary?

[patrickr69834338]

I found a workaround by myself: at the very first, just open one arbitary PDF file in Acrobat DC which is locally stored on your computer, and keep it open in the background all the day. Then you can continue as usual with network stored files without having the "debug.log" file issue anymore. This works fine until you close the last local PDF file in Acrobat DC.

Anyway, I think, this workaround is not very user-friendly and the bug should be fixed by Adobe anyway and as soon as possible.

[patrickr69834338]

The issue still exists, which is very annoying.

Will it ever be fixed?

[SS5CC1]

Dear Adobe Team,

Problem is existing for more than a month and there is no update or information about that will be fixed with next release. 

Feedback please...

[patrickr69834338]

Dear Adobe Team,

the problem still exists and there is still no update! Even no message that there is somebody working on it. Please fix it as soon as possible, or give at leats some feedback how you plan to continue on this matter.

Thanks.

[SS5CC1]

What a wonderful support!

No update no answer...

[SS5CC1]

@Meenakshi Negi 

Why are not you giving any feedback!?

[SS5CC1]

Problem is still ongoing (21.011.20039) in other way. 

Previous version was creating debug.txt when you open PDF in server. 

(21.011.20039) is creating debug.txt when you edit PDF instead of open.

[SS5CC1]

Debug text is below:

[0111/142231.003:ERROR:context.cc(150)] The cache_path directory (C:\Users\XXX\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.
[0111/142231.019:ERROR:context.cc(165)] The cache_path is invalid. Defaulting to in-memory storage.

[SS5CC1]

Unfortunately, problem is existing regardless open or edit file. 

[SS5CC1]

The problem is existing with version 22.001.20085 dated 07 March 2022.

Why isnt this problem being solved for 6 months?

[patrickr69834338]

It is so crazy that a full paid software do not get any support an such a serious issue. I just found another workaround which solves the matter permanently. So for all people with special chars in their names, just create the path manually which the debug.log file is requesting. So if the debug.log file shows

The cache_path directory (C:\Users\R�der\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.

then just create exactly that path manually, including all black question marks in the user name, and give it full access to "everyone". It works fine for me.

[SS5CC1]

Hi Patrick,

Thank you for your fixing solution, it works for me well. 

And Dear Adobe Team, now you know how you can fix it in next version, atleast do your job!

[toto_1747]

Just created an Adobe account with the ony purpose of confirming that this fix is actually working. I somewhat hoped that creating the "root" user folder would be enough, but no - I thus created the whole path, one folder after the other, finally giving Everyone the right to modify/write the last, "Cache" folder - and it worked. No more annoying debug.log files. So, thanks a lot @patrickr69834338 !

[lee4120]

Thank you @patrickr69834338 for your solution it works for me too, the debog.log file doesn't appear anymore.

But my main problem with that is the fact that Adobe Reader was completely shutting down... and making appear this debug.log file. 

Now I don't have this file anymore, but Adobe Reader is still not working, it's impossible for me to read pdf, it's shutting down after a few seconds. I've tried to uninstall/re-install completely the software but it still doesn't work.

Will one day the Adobe Team react to this topic?......... 

[patrickr69834338]

I think the solution only works for Adobe Acrobat Pro DC at the moment. I haven't tested it with Acrobat Reader. It's just a workaround and not a final solution. I am also still waiting for the Adobe Team to fix the problem finally. Until then, you might want to open your PDF files only in Adobe Acrobat Pro DC (if you are not absolutely dependent on Acrobat Reader).

[lee4120]

Yes sorry, my bad, I'm using Adobe Acrobat DC also, and your tip is working for the debug file 🙂

But the Software doesn't work since a few weeks.

That's why I am so dissapointed, I'm paying for the full Adobe Creative Cloud Suite and it's impossible for me to open pdf's.