When scanning a document, recieved message: "Adobe Acrobat has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

[werjudo]

Recently installed Acrobat DC Pro on my Windows 7 computer.  Program working great after installation and then today received the following error message when attempting to scan a document:

ADOBE ACROBAT DC has stopped working      A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

No solution was provided.  How do I fix this problem.  Thank you for any help.

[risharmaAdobe]

Hi,

Please refer to this guide and let us know.

Troubleshooting tips for scanner issues when using Acrobat

if you still face the issue then share:

1) Scanner details

2) Scan settings Used

3) Crash dump

To create logs please follow these steps.

1.            Retry the scenario where Acrobat crashes

2.            Do not close the pop-up when Acrobat crash

3.            Open Task manager

4.            Right click on “Acrobat.exe *32” process and select ‘Create Dump file’

5.            It will create a log file in temp folder. (Path will be displayed on pop-up comes when logs

created). You can also check this under

a.            Open Run process (Win+R)

b.            Type %temp%

c.             Logs file will be available here with name Acrobat.DMP

Steps to share the file using Adobe send

Share the file using https://cloud.acrobat.com/send

a.            Open this link

b.            Click on “Select files to Send”

c.             Click link "Select file from my computer" and Select the file

d.            Click on Create link

e.            Share this link

Thanks

Rishabh