White Background Behind Signature

[LeB123]

My office has a certificate that was created in Photoshop. In the past, I was able to save the certificate with different names as PDFs. I would then send these via MS SharePoint to the person who signs them. She would add her scanned signature using Acrobat without any problems. This time, the signature has a white background. It doesn't appear on my preview (Mac), but once the signer (PC) or I open it in Acrobat, it has the background. The signer said said she typically uses the sign option or watermark function, so it doesn't sound like anything has changed since the last time we did this in February.

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As described the signer is scanning the handwritten signature and adding using Fill and Sign > Sign yourself

Please ask the signer to make the background transparent of the handwritten signature image using online tool https://www.adobe.com/photoshop/online/transparent-background.html and then adding the image as the signature and see if that  helps. 

Regards

Amal

[LeB123]

Hello Amal,

I believe that the signature that she was trying to use already had the background removed. She said that she also used it recently and the background wasn't visible. I can check with her again to see if she may have accidentally changed it, but if she hasn't, are there any other steps that you recommend that we take?