White Blank Pop up dialogue boxes (Save As, Apply Redactions, any thing)

[kimm92138622]

My adobe acrobat dc pro got updated to the latest version 21.007.20091 and I WISH I could undo it. Now I can't get anything done in Adobe because everytime I try to save as or apply redactions or do basically anything, I get a blank white pop up box and grey background screen. It only goes away when I press ESC. This is driving me mad. I'm logged in and do this all the time. Just since the update 9/14 it hasn't been working. Screen shot included.

[CICSlisahill]

I am still having this issue with the latest version update. I was able to fix the inability to place my digital signature, however now I can not redact and am frustrated. I do need to redact sensitive information frequently. Redact is not working on any .pdf files I am trying. I have created .pdf's from InDesign, tried files from outside resources and all create the white box when I click apply.

[Sunil_Soni]

Shared private builds via your inbox, Kindly check and proceed with the steps.

-Regards

Acrobat team

[alanrudman]

Can you share the private build with us please? We are on the latest build and still experiencing the issue.

Thanks,

Alan

[johns93886733]

I am having this same issue. Where do we get the patch that is referenced in the other answers?

[Sunil_Soni]

We have shared private build via your inbox, Kindly check and proceed with the steps.

-Regards

Acrobat Team

[Wouter5EB9]

Hi, same problem here. Please send (or share publicly) the steps needed to fix this. 

[Christine218466942spa]

I'm not sure why the fix for this problem has to be shared privately.  If a legitimate fix, can you please post it on this thread?  I am having the same problem.  Seem UAT was missed on the redaction functionality before releasing the last build.

[defaultylphnwdxnl1w]

Hi there, We're having same problem with our clients. Their adobe is up to date.

When trying to apply redaction, white blank box appears. Kindly share the solution to everyone, thanks.

[alanrudman]

We are also experiencing this with multiple folks in our environment. All devices reporting the issues are on the latest release 2021.007.20099. 

What is the fix?

Thank you.

[AEMS_WV]

I've just started to experience the same issue with the redaction. It worked this moring but not now.

Please advise ASAP, company production is stalled. Thank you. 

[CICSlisahill]

I am able to make it work by opening the task manager and right clicking on the CEF items above the CEF helper task and ending those tasks.

[Cleantek]

Thank you @CICSlisahill that got me up an running for now.  I will send a private email to @Sunil_Soni for the majic patch to ideally fix it with out having to end the CEF tasks 😉

[Sunil_Soni]

@CICSlisahill  @AEMS_WV  Please share your email id for granting access to private fix.

-Regards

Sunil Soni

susoni@adobe.com 

[AEMS_WV]

Hi,

On 10/27/21, I emailed the above susoni@adobe.com address, but no response as of yet. The issue remains, but I have figured a workaround for now. Adobe works fine on another PC machine that is unfortunately not my laptop which is almost always working in the field.  

I'm assuming your requested "email ID" means my email address? Or is that another piece of information? Please advise. Thank you. 

[Brent5E73]

Having the same issue!
@Sunil_Soni please save me with your magical patch!!!

[Sunil_Soni]

Please share your email id for granting you access to magical patch.

[prime explosiveo86283897]

Hi @Sunil_Soni  please DM us the patch also. we have a few machiens impacted and are running the current public release.

[alanrudman]

Could you please send us the patch as well?

[Helpdesk157F]

Hello,
We're still awaiting the fix/patch. Complete uninstall with clean tool, and reinstall seems to be the only fix.
The saving and redacting issues affects up-to-date Adobe Reader DC & Adobe Acrobat DC (21.007.20099). Windows 10 Enterprise x64 with 10/21 Cumulative Update (KB5006670)

* IF a software repair fixes the issue, the problem returns after a reboot.

* IF 'Preferences > General > Show online storage when opening/saving files (unchecked)' fixes the issue, the problem returns after a reboot with boxes still unchecked.

[renadi5FB0]

My company is having this same problem. We are all on version 21.007.20099. Please help.

[Alice Teixeira]

Same problem here! I already had the latest patch installed. I uninstalled Acrobat and reinstalled, but the problem persists. This is happening on both Macs & PCs. 

[Sunil_Soni]

I have shared hotfix with few of you and waiting for your observations after applying the patch.

Please write directly to susoni@adobe.com if you or your team need hotfix to try.

-Thanks

Acrobat Team

[Alice Teixeira]

Where is the patch?

[Glen5FA9]

So far, so good. Today's patch appears to have solved the problem. I will put Adobe Acrobat through its paces today to ensure it remains stable.

Thanks Sunil!

[Glen5FA9]

Nope, unfortunately, yesterday's patch doesn't seem to have solved the problem. It's broken again.