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I'm a Helpdesk Analyst and I have a user, who has a subscription, but Acrobat DC is saying 'Your trial has expired'. I have uninstalled all Adobe software, restarted the PC, and reinstalled the Creative Cloud. Even after re-downloading Acrobat, it still says the same thing.
Hello Needbiggerhammer,
We apologize for the inconvinience caused, as per the description above, you are getting a trial error in Acrobat Pro DC in Creative Cloud Desktop app as well as in Acrobat application, Is that correct?
The record shows that you have an active subscription of Acrobat Pro DC on your current Adobe ID.
Please refer and try the troubleshooting steps from the following KB doc Resolve connection errors with Adobe Creative Cloud and Creative Suite applications Link: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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Hello Needbiggerhammer,
We apologize for the inconvinience caused, as per the description above, you are getting a trial error in Acrobat Pro DC in Creative Cloud Desktop app as well as in Acrobat application, Is that correct?
The record shows that you have an active subscription of Acrobat Pro DC on your current Adobe ID.
Please refer and try the troubleshooting steps from the following KB doc Resolve connection errors with Adobe Creative Cloud and Creative Suite applications Link: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Hope this helps, and let us know how it goes.
Regards,
Anand Sri.
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I had this same issue recently.
Acrobat support had me do the following steps in attempt to resolve issue from a personal Windows PC:
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yes