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I turned on the free subscription on October 22nd and canceled the free subscription plan on the same day and received a cancellation email. However, seven days later on October 28th, I still received a monthly bill.
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Until now, the customer service phone keeps saying it is not during working hours, and I have not seen my refund information.
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Did you contact your local sales team?
Is your account showing the cancellation? https://account.adobe.com/
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Try on Monday.