Why am I still deducted one month’s payment even though I have canceled my free subscript？

[Monica33242003v620]

I turned on the free subscription on October 22nd and canceled the free subscription plan on the same day and received a cancellation email. However, seven days later on October 28th, I still received a monthly bill.

[Monica33242003v620]

Until now, the customer service phone keeps saying it is not during working hours, and I have not seen my refund information.

[Eric Dumas]

Did you contact your local sales team? 

Contact us (adobe.com)

Is your account showing the cancellation? https://account.adobe.com/ 

[try67]

Try on Monday.