why dont i see the rich media option

[johnb66044886]

Why wouldn't I see the Rich Media option under Tools when I go to make a 3D pdf?  I am using ver 9 extended.  Thank you.

John E. Bible

[AkanchhaS · Accepted solution]

Hi Johnb,

Sorry for the delay in response to your query.

The Rich Media feature would only be available if you have the supporting graphic card installed. As Acrobat 9 Extended is a very old version of Acrobat series. So there could be a possibility that the troubleshooting step may or may not work.

You may first check the following list to see whether you have the required graphic card installed or not-

2D Graphics Acceleration (GPU) support in Acrobat and Reader 9.0 on Windows

Then you may try repairing the installation. Open Acrobat>Help>Repair Installation

Check this and let us know if this doesn't help.

Regards,

Akanchha