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Why have my files disappeared? I still have the file name but no content

New Here ,
Nov 09, 2022 Nov 09, 2022

The system  no longer contains files I have created.  The file name exists but there is no content.  When I try to open, I am told the file no longer exists.  What have I done and is there any way I can get these files back?

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General troubleshooting
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Community Expert ,
Nov 09, 2022 Nov 09, 2022

Please be more specific.

 

When you say the system are you referring to a folder in the operating system? Which OS? and what directory path?

 

OR

 

Are you referring to the HOME tab in the Adobe Acrobat working space under "Recent", which is where most of the recent PDFs that you have worked with remain listed there?

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New Here ,
Nov 17, 2022 Nov 17, 2022

I guess the latter,  I open the Adobe site and get a list of files but most seem to have disappeared, or at least I am told they are no longer available

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

I'm a bit  confused.

 

In your original post you said your file no longer appear in your system.

 

Which system?

 

And now you are saying in the Adobe site... what Adobe site are you referring to?

 

The Adobe Document Cloud?

 

The Adobe Creative Cloud?

 

In any case, I think what you're referring to the Recent view.

 

When Adobe Acrobat is opened, the most recent files are displayed in that section (or tab if you may) of the Adobe Acrobat working space.

 

If you don't mind, can you share a screenshot of what you're referring to?

 

I suspect, that if you were working on a particular file, and had it saved originally in a folder, when you manually move it somewhere else on Windows, the file name continues to appear listed in the Recent view of Adobe Acrobat.

 

However, the location (or symbolic link) that points to the file changes when you move it somewhere else. And Acrobat will throw thst message.

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New Here ,
Nov 17, 2022 Nov 17, 2022

Sorry for the confusion, I'm not ofay with all the latest terms and descriptions but let me try once more.

When I downloaded Adobe Acrobat, I got the icon on my desktop and when I click on it, I get all the files that were saved to that system.  When I try to open the file as shown, I get that  the file is no longer available.  I can't find it on the general document site either.  I don't know if that helps.  

I regret but I am a dinosaur when it comes to computers.  My four year old grand daughetr is better at it than I am.

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LEGEND ,
Nov 18, 2022 Nov 18, 2022
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Where do you save files to? If you don't know where you save them, they are liable to disappear. Also - where were they from? For example did they come to you in an email?

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