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windows application error memory could not be read

New Here ,
Nov 13, 2024 Nov 13, 2024

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When I open or print a pdf file, I receive the following error message:

 

Melissa5DDE_0-1731547096425.png

 

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PDF , Print and prepress

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New Here ,
Nov 14, 2024 Nov 14, 2024

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Same thing at my end! 
every single file ! Trying to find a fix for this!

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Adobe Employee ,
Nov 20, 2024 Nov 20, 2024

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Hi @Melissa5DDE ,

Apologies that you are facing the issue.
Has the issue started happening recently after any updates from Acrobat or Windows?
Is it happening for all files?

Regards

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New Here ,
Nov 21, 2024 Nov 21, 2024

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Hello, it's happening for all pdf files that I open or print.  I recently got a new laptop and it is happening on that laptop.

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