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36

Windows Application Error Referenced Memory could not be written

Community Beginner ,
Jul 18, 2024 Jul 18, 2024

Hello,

 

I am having an issue with Adobe Acrobat Standard license when opening all PDF's. When I open the PDF's, I get the error in the attached image. I have tried uninstalling and reinstalling Adobe twice, updating Windows, rolling back the version of Adobe to DC June 2024 (24.002.20857) from DC Jul 2024 (24.002.20933), SFC, DISM, checked compatibility settings on .exe of the app, turned off protection mode in Adobe. Nothing seems to pop up in event viewer or Process monitor. Mind you, clicking OK on this pop-up does not close the application and does allow the PDF to be edited normally. Any help would be much appreciated.

 

The error if you can't see the picture is:

 

Windows - Application Error

The instruction at 0x0000000071C80670 referenced memory at 0x0000000071C80670. The memory could not be written. Click on OK to terminate the program.image.png

TOPICS
Crash or freeze , PDF
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1 ACCEPTED SOLUTION
Community Beginner ,
Jul 22, 2024 Jul 22, 2024

This issue got fixed over a remote session with an Adobe support Tech. The fix was uninstalling Adobe Acrobat, deleting all folders/directories named "Adobe" on Local drive (Program Files, PF x86, Common Files, etc...), then finally using the "Adobe Cleanup Tool" (this step isn't too important if you deleted everything). After that, you should be able to reinstall it and the pop-up will no longer appear. 

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replies 230 Replies 230
New Here ,
Jul 31, 2025 Jul 31, 2025

Please give an update.

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New Here ,
Jul 31, 2025 Jul 31, 2025

Try my fix above, I just fixed a handful of users in my environment that way.

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New Here ,
Aug 06, 2025 Aug 06, 2025

Au 08,2025 - I tried all that was reccommend and still had the same issue. Then I also tried it again and also updated my graphics cards driver. This seemed to work for now. I will follow-up if the issue appears again. But for now, I am good. Thank God!

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New Here ,
Aug 22, 2025 Aug 22, 2025

Same issue here. I am unable to open PDF from anywhere in W11 without experiencing this issue. This has been going on for over a year. We pay for Adobe and we get this type of service???

 

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New Here ,
Aug 24, 2025 Aug 24, 2025

is this still the only solution? I read a few comments stating that was only a temporary fix.... 

 

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Community Beginner ,
Aug 24, 2025 Aug 24, 2025
Adobe do not seem to be motivated to address this issue, which has plagued me for over a year across 4 devices.

Jeffrey Hunter KC | Barrister at Law
L13, 420 George St, Brisbane, Qld 4000
t: 07 3210 6884
m: 0419 723 293
f: 07 3211 0038
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