Windows Application Error Referenced Memory could not be written

[adminu31318584]

Hello,

I am having an issue with Adobe Acrobat Standard license when opening all PDF's. When I open the PDF's, I get the error in the attached image. I have tried uninstalling and reinstalling Adobe twice, updating Windows, rolling back the version of Adobe to DC June 2024 (24.002.20857) from DC Jul 2024 (24.002.20933), SFC, DISM, checked compatibility settings on .exe of the app, turned off protection mode in Adobe. Nothing seems to pop up in event viewer or Process monitor. Mind you, clicking OK on this pop-up does not close the application and does allow the PDF to be edited normally. Any help would be much appreciated.

The error if you can't see the picture is:

Windows - Application Error

The instruction at 0x0000000071C80670 referenced memory at 0x0000000071C80670. The memory could not be written. Click on OK to terminate the program.

[Amal.]

Hi there,

Sorry for the trouble you're experiencing. Our engineering team is already working on this issue. While we don’t have a fixed timeline yet, we’ll keep you updated as soon as we have more information to share.

Thanks for your patience!

[Enchanted_Forest0D4D]

Please give an update.

[sirocelot]

Try my fix above, I just fixed a handful of users in my environment that way.

[Jesse5ED1]

Au 08,2025 - I tried all that was reccommend and still had the same issue. Then I also tried it again and also updated my graphics cards driver. This seemed to work for now. I will follow-up if the issue appears again. But for now, I am good. Thank God!

[anthony_6221]

Same issue here. I am unable to open PDF from anywhere in W11 without experiencing this issue. This has been going on for over a year. We pay for Adobe and we get this type of service???

[philip_3383]

is this still the only solution? I read a few comments stating that was only a temporary fix.... 

[defaultpkicwwaaj0s8]

Adobe do not seem to be motivated to address this issue, which has plagued me for over a year across 4 devices.

Jeffrey Hunter KC | Barrister at Law
[PII removed by moderator]

[jbot81]

I'm getting the same error when opening Acrobat. After dismissing the dialog box, the program functions normally.

[andrewm37318169]

I was setting up a new Windows 11 computer and received the same error.

Acrobat was installed through Creative Suite.