Windows Application Error Referenced Memory could not be written

[adminu31318584]

Hello,

I am having an issue with Adobe Acrobat Standard license when opening all PDF's. When I open the PDF's, I get the error in the attached image. I have tried uninstalling and reinstalling Adobe twice, updating Windows, rolling back the version of Adobe to DC June 2024 (24.002.20857) from DC Jul 2024 (24.002.20933), SFC, DISM, checked compatibility settings on .exe of the app, turned off protection mode in Adobe. Nothing seems to pop up in event viewer or Process monitor. Mind you, clicking OK on this pop-up does not close the application and does allow the PDF to be edited normally. Any help would be much appreciated.

The error if you can't see the picture is:

Windows - Application Error

The instruction at 0x0000000071C80670 referenced memory at 0x0000000071C80670. The memory could not be written. Click on OK to terminate the program.

[AcroGuest111]

I've been getting the same error, using Adobe Acrobat Standard. I downloaded the latest update (July 24, 2024), and the issue persisted.

There were some posts about this issue from over 5 years ago, and the solution offered then (updated slightly) fixed it for me. It's much easier that uninstalling / reinstalling the app:

1. Find your Adobe Acrobat program.

2. Right Click --> Properties.

3. Select Compatability tab.

4. Click on Run Compatability Troubleshooter.

5. Select Try Recommended Settings.

That's it. Hope it works for you.

[Stretchr1]

This older solution fixed the issue for me without having to go through the trouble of using the first solution suggested by Adobe. Thanks AccroGuest111

[Tiffany35781103oa61]

that worked for me! thanks!

[JamesM1775]

Thank you!!!! 

[bryan_8388]

Thanks!

Might be the first time in my life I stumbled onto a fix on my first attempt!!

[daniel_5316]

We have users still experiencing this error as of March 19th, 2025. Running the program in compatibility mode for Windows 8 has made the error go away. BTW, our users are running Windows 11 24H2 currently.

It's a shame Adobe can't seem to figure out how to fix their own products that they developed.

[sonja43932]

This easy fix solved my windows application error as well!

Thanks

[Greg34352267mf20]

Thank you; this worked for me.

[thomasp_2025]

I tried this one and it didn't work. Its still happening as well. 

[Gast]

Had this issue on a few PC and this fixed the problem. Thank you!

[gavin_6132]

thank you this worked for me. 

GAvoodle

[steven_6049]

This worked!!!

[bretth96221139]

After doing everything on this forum and I mean everything with no success.

Checking Compatibility mode "Run this program in compatibility mode for: Windows 8" fixed the problem.

Which is totally insane by it's fixed.

Hope it works for you.

[JC_LA]

How good is it to pay $240USD per year for continous improvement that requires ticking run in Windows 8 Compatibility mode (an OS from 2012)!

[bretth96221139]

I agree, it's not good enough. Adobe devs need to pull their fingers out and read these forums.

[Tyler275053617d40]

This worked for me, thank you!

[defaultpkicwwaaj0s8]

It also worked for me, in the sense that it stopped the memory error dialog popping up. But it also impacted functionality - I can no longer create and share links to a pdf - either directly from Acrobat or indirectly via Word. I also had issues compiling multiple docs into a single binder. And so I've reverted. 

[Mosin383076426t72]

I can confirm that running the Compatability Troubleshooter worked for me. Thanks for the suggestion you saved me a lot of time reinstalling.

[michelle_ann_1875]

This worked! Thank you AcroGuest 111

1. Find your Adobe Acrobat program.

2. Right Click --> Properties.

3. Select Compatability tab.

4. Click on Run Compatability Troubleshooter.

5. Select Try Recommended Settings.

[Tự5FDE]

Tuyệt vời, cảm ơn

[grafixman1]

I installed the patch 24.002.2096x Optional update, July 24, 2024 and no change. Still having issues, Windows 10 64 bit.

[S. S]

@grafixman1 Sorry for your experience! 

Would you mind trying out the steps mentioned by @AcroGuest111 and let us know if they work for you for the time being?

We are working on it, and the fix should be live soon.

-Souvik

[JC_LA]

Has anyone tried 24.002.20991 Optional update, Aug 05, 2024 (Windows Only) to see if this addresses the issue?

JC.

[Alin5CEA]

installed today, still having the issue

[S. S]

Hi @Alin5CEA @JC_LA, 

Thanks for writing in!

The fix for this issue is targeted in the next release. 

Meanwhile, please try using the app in compatibility mode as shared above and let me know if it works for you.

-Souvik