Windows Application Error Referenced Memory could not be written

[adminu31318584]

Hello,

I am having an issue with Adobe Acrobat Standard license when opening all PDF's. When I open the PDF's, I get the error in the attached image. I have tried uninstalling and reinstalling Adobe twice, updating Windows, rolling back the version of Adobe to DC June 2024 (24.002.20857) from DC Jul 2024 (24.002.20933), SFC, DISM, checked compatibility settings on .exe of the app, turned off protection mode in Adobe. Nothing seems to pop up in event viewer or Process monitor. Mind you, clicking OK on this pop-up does not close the application and does allow the PDF to be edited normally. Any help would be much appreciated.

The error if you can't see the picture is:

Windows - Application Error

The instruction at 0x0000000071C80670 referenced memory at 0x0000000071C80670. The memory could not be written. Click on OK to terminate the program.

[mill72118576]

Same issue here exactly.  All of my Windows Acrobat (DC) users are receiving this message since last week.

[adminu31318584 · Accepted solution]

This issue got fixed over a remote session with an Adobe support Tech. The fix was uninstalling Adobe Acrobat, deleting all folders/directories named "Adobe" on Local drive (Program Files, PF x86, Common Files, etc...), then finally using the "Adobe Cleanup Tool" (this step isn't too important if you deleted everything). After that, you should be able to reinstall it and the pop-up will no longer appear. 

[JC_LA]

Same issue here as well.

Thanks for the resolution adminu3131854, and this is not directed at you but this is BS of Adobe.

It happened straight after the last update. I pay plenty for a subscription and for my trouble I get updates that screw everything up.

Now I have to go through this whole uninstall/Install process again.

Thanks Adobe - NOTTTTTTT!

[JC_LA]

I downgraded to 24.002.20759 Planned update, May 14, 2024 (AcrobatDCx64Upd2400220759.msp) today (at great pain as Adobe hides the latest updates in a few places in Windows) and the problem went away immediately.

Have disabled the updater for now, more of my time wasted.

[LagunaJim1]

As long as adobe is monitoring these forums perhaps they will fix it 🙂

[Alin5CEA]

is this still working? I don't know what to believe in all the answers here (workink/not working)

[Alin5CEA]

What's wrong with this guys? This is not a solution.. I will loose all the settings, profiles, scripts..

[adminu31318584]

Then export and import? The solution is meant to fix the issue at hand, not cater to every need.

[Alin5CEA]

the solution is to give us updates without errors that force us to uninstall/reinstall the program

[wellsgbw]

This method from adminu31318584 cured this problem on my computer running Acrobat Professional DC. Uninstalling, deleting Adobe files, and reinstalling was relatively quick and resolved this significant problem that was interferring with other programs' functioning. The compatibility method did not cure the error.

[wellsgbw]

More information: This "referenced memory" error on my Acrobat DC running under Windows 10 was associated with a JavaScript file I installed in Acrobat to create a keyboard shortcut to extract pages (see Request for keyboard shortcut to extract pages at https://community.adobe.com/t5/acrobat-discussions/request-for-keyboard-shortcut-to-extract-pages/td...). This JavaScript file added an "extract pages" option in the Edit menu after the familiar menus, including Edit, appeared after I disabled "new Acrobat" under the new Acrobat's menu.

After I followed the Acrobat file deletion method of adminu31318584, the "referenced memory" error recurred after I re-installed the "extract pages" JavaScript under the "old Acrobat" with its Edit menu.  However, the "referenced memory" error, even with the "extract pages" JavaScript file installed, disappeared after I unchecked the boxes "Enable menu items JavaScript execution privileges" and "Enable global object security policy" at Preferences > JavaScript > JavaScript Security. A keyboard shortcut to extract pages has been a time saver for me.

[S. S]

Hi @wellsgbw @Alin5CEA @adminu31318584,

Hope you are doing well. Thanks for sharing your input.

The team is already aware of the issue and is working on a fix.

Meanwhile, the team and I would like to get on a call with one of you so we can gather additional details and information on the issue to expedite the fix.

If up for it, please let me know so I can share a link with you over private messages so you can schedule the call according to your preference.

Thanks,

Souvik

[wellsgbw]

My Acrobat Diagnostics files are under ID 146596cb-543b-4aa5-b805-78708316e089.

[so334]

Hi Team\Souvik,

Still we are getting this error
We have atleast 200+ users getting same error, did update\uninstall\install no luck

[TribeIT]

Hi Team,

We are experiencing the same issue here. Do we have any information on when the next release is scheduled?

[WILLIAM23059129vak6]

Same issue here. My user is going to wait until the next update to see if it corrects.

[LagunaJim1]

I noticed they just dropped an update - 9 days after the previous one.. maybe it's to fix our issue :

24.002.2096x Optional update, July 24, 2024

[LagunaJim1]

Adone just posted this update, 9 days after the one that gave some of us grief.  It appears to have resolved the issue for me!

24.002.2096x Optional update, July 24, 2024

[JC_LA]

They must of been feeling FOMO with Crowdstrike!

[JT___]

I'm still getting the error after this install. Anyone else?

[LagunaJim1]

Yes I still have the error with 20965 as well.  It seems to be when I apply a signature graphic to a document, which was listed in their release notes I believe.  When I updated from 20895 to 20965 on first launch Acrobat made me re-import the signature and initials - so I was hopeful.

But no, still error.  I've reverted back to 20895.

[mill72118576]

Still happening to everyone here as well.  It has been two weeks!!!   If ever fixed, I am blocking all future updates until there is literally no path forward.  I don't have time to deal with this every time something gets screwed up.  In the meantime I have to hear 'Hey, It's still happening - is there a fix yet?' every time I walk past an Acrobat DC user.  Every. Single. Day.

[grafixman1]

Downloaded and installed "AcrobatDCx64Upd2400220965.msp". Still having the popup window when exiting a pdf file. I didn't unistall first. Shouldn't be necessary. Abobe...do you have a cleanup file to remove and cleanup possible issues with files?

[JC_LA]

Agree 100%, totally unacceptable. I am staying on 24.002.20759.

I pay a monthly subscription for updates I don't want that break functionality if I let them install, just terrific.