Windows Cryptographic Service Provider, Keyset does not exist Error Code 2148073494

[jeffl20]

I have a user who is getting the following error when trying to sign PDF documents.

The Windows Cryptographic Service Provider reported an error:

Keyset does not exist

Error Code: 2148073494

She is using Adobe Acrobat 11 Pro.  I updated Adobe and renamed the crypto file.  Neither one of those worked.  What are my other options?

She is using Windows 7.

[Adorobat · Accepted solution]

Hi Jeffl,

Sorry for the delayed response.

As per the description, Windows cryptographic service error appears when a user trying to sign pdfs in Acrobat XI Pro, is this correct?

Please try updating driver for the signature device as suggested in this link and see if that helps: Windows cryptographic service provider error, error code 2148073485 . If that doesn't work, try re-creating Digital ID using the steps given in the following link: Signature creation error when you sign a PDF (Adobe Acrobat 8, 9 on Windows)

Could you let us know the version of Acrobat installed on the user's machine?

You may refer to this link on how to: Identify the product and its version for Acrobat and Reader DC

Let us know how it goes.

Shivam