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Word crashes when save to PDF (File/Save to PDF or Adobe Ribbon/Create PDF or right click/convert)

Neu hier ,
Jan 18, 2022 Jan 18, 2022

Regardless of how I try to have Word create a PDF, it crashes 97.5% of the time. I get the "word is running into problems with pdfmaker.officeaddin..." error. I cannot right click a file in file explorer and generate a PDF, nor can I produce a PDF when I select a number of word docs and click "combine in Acrobat". I used to be able to all these things with ease.

System Details: Windows 11 (has same issue with Windows 10)

Creative Cloud subscription - All adobe products are up to date

The add-in for Word is up to date (although I see it's a x64 file and my Acrobat Pro DC is 32-bit)

I can export to PDF from InDesign without issue. Also use Document Cloud without issue. I've disabled and renabled the PDFMaker add-in multiple times today. I have uninstalled and reinstalled Acrobat from CC three times - no change. 

Sometimes word just crashes, sometimes I get the add-in error. I've searched all over the interwebs and cannot figure out what is going on. When this first started happening, I blamed it on corrupted word files after a million people accessed them on SharePoint. Today when it happened, I tried to save a blank word file to PDF - it crashed - so it's not file size or file location. I say it crashes 97.5% of the time because today some of the word files converted without issue, while other crashed. 

 

Help. How do I get my happy Word to Acrobat conversion back!? Thanks in advance for any help!

 

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Neu hier ,
Jan 18, 2022 Jan 18, 2022

Forgot to mention, I'm using Office 365

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Neu hier ,
Sep 23, 2022 Sep 23, 2022
AKTUELL

Bump. Can anyone help with this? I've uninstalled/reinstalled, reset profiles, anything a "non" IT person can do to try to fix this and nothing works. I CAN get 1 file to save as if it's NOT in OneDrive and the file name is less than 5 characters - but even that only works once and the next file - the error is back.

Super frustrating...

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community guidelines