Regardless of how I try to have Word create a PDF, it crashes 97.5% of the time. I get the "word is running into problems with pdfmaker.officeaddin..." error. I cannot right click a file in file explorer and generate a PDF, nor can I produce a PDF when I select a number of word docs and click "combine in Acrobat". I used to be able to all these things with ease.
System Details: Windows 11 (has same issue with Windows 10)
Creative Cloud subscription - All adobe products are up to date
The add-in for Word is up to date (although I see it's a x64 file and my Acrobat Pro DC is 32-bit)
I can export to PDF from InDesign without issue. Also use Document Cloud without issue. I've disabled and renabled the PDFMaker add-in multiple times today. I have uninstalled and reinstalled Acrobat from CC three times - no change.
Sometimes word just crashes, sometimes I get the add-in error. I've searched all over the interwebs and cannot figure out what is going on. When this first started happening, I blamed it on corrupted word files after a million people accessed them on SharePoint. Today when it happened, I tried to save a blank word file to PDF - it crashed - so it's not file size or file location. I say it crashes 97.5% of the time because today some of the word files converted without issue, while other crashed.
Help. How do I get my happy Word to Acrobat conversion back!? Thanks in advance for any help!
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