Words and letters missing after exiting and reopening document

[karonnb6309714]

Over the past few days, my pdf's are missing letters and words after saving, closing, and reopening. The first time this happened was when I duplicated a page in the document. Ever since then, when I open files with "Open Sans" embedded font, the words and letters are randomly missing and it doesn't happen with all Open Sans text boxes. My only recourse has been to select the text box, change the font to another font, and switch back to the original font.

Any thoughts on how to resolve this issue permanently?

System Details:

Adobe Acrobat Pro DC Version: 20.13.20074.411690

OS Name: Microsoft Windows 10
OS Version: 10.0.18363

[S. S]

Hi @sean_8113,

Hope you are doing well. Sorry for the experience! 

We would definitely like to give it a good look and work towards a permanent fix.

Meanwhile, would you mind sharing a few pieces of information:

1. Do you see this with every file you work with, or specific file;

2. Is the issue restricted to MS fonts or all fonts;

3. Would you mind sharing a sample file with me over private messages? [To do so, click on my profile name followed by the blue "Send Message" button on the next page]

4. If possible, a screen recording describing what and how you see this would be even better.

Look forward to hearing from you.

-Souvik

[Tatiana29007974yaqu]

Hey mate. You just made my day. I was hopelessly trying to resolve this with the Adobe helpdesk (the person called Mohd just disconnected from the chat in the end). Thanks for sharing the obvious tip. 

[Karl Heinz Kremer]

Can you please tell us what exactly made it work for you? 

[RajXSpaceBear]

Try embedding the fonts or converting the fonts to outlines via Preflight and check.

[elena_4431]

This happens to me roughly once a month. It can be any document, ones I create or from other people. I save copies of any PDF that I have to sign so if something happens to the signed one I have the unsigned PDF. I go into "Fill and Sign" move the text around and 99.99% of the time it fixes the problem. Its like it has to update the text to show "Oh yes these letters are still here" Have never found a solution and I have been dealing with this since 2023. I have given up on Adobe ever fixing any thing.

[Karl Heinz Kremer]

Did you file a bug report with Adobe (https://www.adobe.com/products/wishform.html)?