Would Like to Use Different From Email Address on Docs Sent for Signature

[Michael22311785hh6x]

When I send a document to a client for a signature, in the body of the email it shows the "From" email address as the address that I used to create my Adobe account.  I don't want my clients seeing that address.  I want them to see an address that I use for my business.  Surely something that basic and obvious is possible, but I've looked everywhere in my account and Adobe Send options and I can't find it.  Can someone tell me how to change the email address that my client sees?

[MeenakshiNegi]

Hi Michael,

Thank you for reaching out.

As you wish to change the email address that shows on your Adobe Sign account, you will need to change the email address for your Adobe account. Also, please ensure that the new email address (that you would like to use) is not already registered for an Adobe Sign account. 

You may share the new email address with us via Private message and we can check if the email address is free to use or not. To initiate a private message, you may use the envelope icon provided at the top right corner of the community page.

To change your Adobe ID, please use the steps as suggested in the following help document: https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html. 

Let us know if you have any questions or need any help.

Thanks,

Meenakshi

[Michael22311785hh6x]

So, whatever my Adobe account email address is, is what my clients will see when I send them an agreement to sign.  That's pretty poor on Adobe's part for not letting me to show a different address to clients than what I use for my Adobe account.  However, I was able to affect a work-around by changing my Adobe account email address to one that also works for my clients to see.

[Brandon_Lord]

Has anything changed regarding this issue? Can I send e-sign PDFs from a different email address than my Adobe ID? If that is still the case, I will unfortunately need to switch to a different software. Thanks!

[Michael22311785hh6x]

Nope, nothing has changed.  When you send a document out for a signature, there is no choice but for the signee to see your Adobe account email.

[Frustrated User 7857984]

Frankly the fact that is not a feature is pretty {insert whatever words you like here}. Sending from multiple emails is necessary for a small business. Docs from HR, AR,AP would all have different senders, and in this scenario an owner wearing 3 hats would be required to have 3 Adobe licenses?

[jenna266258498xs8]

Frankly the fact that is not a feature is pretty {insert whatever words you like here}. Sending from multiple emails is necessary for a small business. Docs from HR, AR,AP would all have different senders, and in this scenario an owner wearing 3 hats would be required to have 3 Adobe licenses?

By @Frustrated User 7857984

I'm having the same issue. I have a few different businesses that I do various things for. When I send forms for signature, I want my email to show the company I am sending from. It's frustrating that Adobe does not let you choose from a list of different emails to send from like your Apple IPhone would let you do. When I send an email, I can select which address of mine I want to send it from. Why can't I do that with Adobe sign?! Lame >:|

[Annoyed555]

I am currently having the same issue and I thought the only work around was to create a free trial account for adobe sign using the email I want to send my doc from, but now the free trial is saying I can only send three emails at a time via the Bulk Send option. It is completely ridiculous. Please say there is some sort of work around on this, I have multiple clients I work for and I need to be able to send docs from different email addresses!

[sepelaez]

I don't understand why we pay a lot of money all months and we don't receive a simple service like to add an additional account to use when we are working with Adobe Sign. It's so simple like selecting if we want to use the first account, the second account, the third account. Let's work guys, it's very very bad Adobe listening the customers needs .

[DBell]

Just replying to add that our firm would also like the ability to manage the contact email address displayed when e-signature requests are sent. We have a 7 person team, 3 member who may send agreements and 1 member who processes signed agreements. All of our team member have their own email and Adobe account but all client correspondence goes to a shared inbox. It would make sense for us to be able to manage the display email address for agreements sent by anyone on our team.

[rgvphotovideo]

same issue here. surely this feature can be added....