I am downloading a pdf article from Newsela website. I download the pdf and open it in Acrobat reader DC. When I convert to a word document, it gives me a download failure. In the past, I have been able to convert these pdf files from this website many times. However, it is happening today. I tried a different pdf file and it is doing the same thing
I have been using this software for close to 10 years and since yesterday I have also experienced the download failure error. IT would appear that the issue is not isolated to just one user. Can you have someone investigate on the Adobe end? Thank you. Joel
I have used Adobe Acrobat and exported the same files PDF to Excell for years now and since 2 days ago I can not convert. Getting Error. My account is current/paid - no problems there. I can perform this export by going online and dropping the file there but why I can not do this with the problem? Also, I have checked for updates and there is no newer version then what I have. Please advise.
Adobe is telling me mine suddenly stopped working today because I have 2 conflicting subscriptions, I have had 2 subscriptions for a while now, and they told me yours stopped too because you have 2 subscriptions. Curious, do you have 2 subscriptions with adobe?
Support (the 3rd rep!) told me to do this and it resolved the issue: If you are getting the error in the free desktop version of Adobe Reader, then sign out and sign back in once in Adobe Reader with your current Adobe ID and password. Then check for any pending updates from Help menu>Check for updates. Then try converting the PDF file.
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