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Alberto5E7C
Participant
October 12, 2020
Answered

Getting a download failure when trying to convert a pdf to a word document.

  • October 12, 2020
  • 3 replies
  • 6094 views

I am downloading a pdf article from Newsela website.  I download the pdf and open it in Acrobat reader DC.  When I convert to a word document, it gives me a download failure.  In the past, I have been able to convert these pdf files from this website many times.  However, it is happening today.  I tried a different pdf file and it is doing the same thing

      Correct answer AnandSri

      Hello!

       

      I hope you are doing well, and thanks for reaching out.

       

      Could you please provide more details about your issue? We have verified your Adobe ID (email) associated with your community sign-in and confirmed that you have an active subscription to Adobe Export PDF services. Are you using the Acrobat online web services, or are you accessing it through the free Acrobat Reader desktop application and exporting the file? 

       

      If you are trying to use the services online, please change your browser and check if it is still asking to sign in after exporting the file. Also, try a different Network: Sometimes network issues can cause problems. Try converting the PDF while connected to a different network, such as a mobile hotspot.

      If you are using the services via the freeware Acrobat Reader desktop app, ensure you have the latest version installed. Check for any pending updates from the app's Menu> help > check for updates. Install any available updates. Restart the app and the machine, and try exporting the file.

       

      Let us know how it goes.

      Thanks,

      Anand Sri.

      3 replies

      madav1
      madav1
      Participant
      October 13, 2020

      Adobe is telling me mine suddenly stopped working today because I have 2 conflicting subscriptions, I have had 2 subscriptions for a while now, and they told me yours stopped too because you have 2 subscriptions. Curious, do you have 2 subscriptions with adobe?

      H
      HomerB
      Participant
      April 22, 2025

      This solution worked...once! It seems that to convert another file you have to sign out and sign in each time. I don't have 2 subscriptions and the conversion process worked fine up until couple of weeks ago. What is happening? Signing in and out is not a 'solution'! Please, attend to this very basic function.

      AnandSri
      Community Manager
      AnandSriCommunity ManagerCorrect answer
      Community Manager
      April 24, 2025

      Hello!

       

      I hope you are doing well, and thanks for reaching out.

       

      Could you please provide more details about your issue? We have verified your Adobe ID (email) associated with your community sign-in and confirmed that you have an active subscription to Adobe Export PDF services. Are you using the Acrobat online web services, or are you accessing it through the free Acrobat Reader desktop application and exporting the file? 

       

      If you are trying to use the services online, please change your browser and check if it is still asking to sign in after exporting the file. Also, try a different Network: Sometimes network issues can cause problems. Try converting the PDF while connected to a different network, such as a mobile hotspot.

      If you are using the services via the freeware Acrobat Reader desktop app, ensure you have the latest version installed. Check for any pending updates from the app's Menu> help > check for updates. Install any available updates. Restart the app and the machine, and try exporting the file.

       

      Let us know how it goes.

      Thanks,

      Anand Sri.

      wojciechp71501569
      wojciechp71501569
      Participant
      October 13, 2020

      I have used Adobe Acrobat and exported the same files PDF to Excell for years now and since 2 days ago I can not convert. Getting Error. My account is current/paid - no problems there. I can perform this export by going online and dropping the file there but why I can not do this with the problem? Also, I have checked for updates and there is no newer version then what I have. Please advise. 

       

       

        Just Shoot Me
        Just Shoot Me
        Legend
        October 12, 2020

        I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


        I hope this helps. Best of luck to you.

        J
        Joel0D4D
        Participant
        October 13, 2020

        I have been using this software for close to 10 years and since yesterday I have also experienced the download failure error. IT would appear that the issue is not isolated to just one user. Can you have someone investigate on the Adobe end? Thank you. Joel

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