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Correct answer davids51629395

Sarojini,

Thank you for following up. I was able to resolve the issue. It appears there was an error in the installation of XI. Acrobat X was not completely removed from my system and both X XI were on my computer. However the file required to uninstall X was missing and both programs would not work. Neither program was listed on my computer as installed. Somehow I was able to get window to recognize both programs and uninstalled both and reinstalled XI. I was up most of the night working on this but I finally got it working.

Dave

1 reply

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
August 1, 2016

Hi davids51629395 ,

Please elaborate the issue and let us know when exactly do you get this error message ?

Also let us know the exact version of Adobe application you have and the OS version on your system?

Regards

Sarojini

    D
    davids51629395AuthorCorrect answer
    Participant
    August 3, 2016

    Sarojini,

    Thank you for following up. I was able to resolve the issue. It appears there was an error in the installation of XI. Acrobat X was not completely removed from my system and both X XI were on my computer. However the file required to uninstall X was missing and both programs would not work. Neither program was listed on my computer as installed. Somehow I was able to get window to recognize both programs and uninstalled both and reinstalled XI. I was up most of the night working on this but I finally got it working.

    Dave

    Sarojini_Nagar
    Sarojini_Nagar
    Participating Frequently
    August 6, 2016

    HI davids51629395 ,

    We are really sorry for the inconvenience you been facing .

    We are glad that its up and running now.

    Let us know if you need any help further .

    Regards

    Sarojini

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