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kellybellis
kellybellis
Known Participant
June 13, 2016
Answered

Acrobat 10.1.16 Pro is no longer working in Windows 10

  • June 13, 2016
  • 2 replies
  • 2772 views

Acrobat X Pro has been working fine up until today, both as an adjunct to InDesign and a standalone app on my new Windows 10 Pro (64-bit) machine. Today, it simply refuses to run as a standalone application all no matter how I've tried; e.g., as Administrator, etc. Exporting from InDesign does seem to create a PDF document, however, it can't be opened in Acrobat Pro X.

I've tried to 'Repair' via Control Panel's Programs and Features twice with system restarts and full power cycles; all for naught. Curiously, my CS6 Web Design Premium was installed on my new machine exactly one month ago.

I do not have any Creative Cloud subscriptions, though there is present the unwanted intrusion of the Creative Cloud Manager App. Updating it to v3.7.0.272 naturally didn't help; however, under Apps, PREVIOUS VERSIONS, it lists all but Acrobat X which is part of the CS6 suite that I purchased.

Has anybody else experienced Acrobat Pro X ceasing to utterly work at all?

This topic has been closed for replies.
Correct answer YatharthS

Hi kellybellis ,

Would like to inform that this could be due to the compatibility issues of Acrobat X pro with Win 10, for this refer to this article :- Adobe Acrobat system requirements

Regards,

Yatharth 

2 replies

M
maxinek80566703
Participant
July 8, 2016

I have reviewed the system requirements, and all is okay for my new Windows 10 computer to work with Acrobat X.  Alas, can not get it to make a pdf file.  Any recommendations?

try67
Community Expert
try67Community Expert
Community Expert
July 8, 2016

Where did you see that Acrobat X is compatible with Windows 10, exactly?

Y
Community Manager
YatharthSCommunity ManagerCorrect answer
Community Manager
June 13, 2016

Hi kellybellis ,

Would like to inform that this could be due to the compatibility issues of Acrobat X pro with Win 10, for this refer to this article :- Adobe Acrobat system requirements

Regards,

Yatharth 

kellybellis
kellybellisAuthor
Known Participant
June 14, 2016

Hi Yatharth Vikram Singh,

The link to the system requirements page didn't explain why Acrobat worked for the past month, why it is broken today, nor what should be done to remedy a dysfunctional Acrobat Pro X. But thank you anyway.

Kind regards,

Kelly

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
June 15, 2016

Hi Kelly,

Have you tried to uninstall Acrobat only and then tried to install using the suite setup?

And when you trying to launch is throwing you any error? Are you able to see Acrobat.exe running in Task manager?

Regards,

Tariq Dar.

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