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Acrobat 9.0.0 - Blacked-out areas on one computer

New Here ,
Mar 20, 2016 Mar 20, 2016

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Acrobat 9.0.0 works fine on my laptop, but on my desktop tower it often displays areas of solid black instead of the actual content of those areas. Both are Win 7. Tower has an NVIDIA GeForce Experience video card.

Any ideas?

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Acrobat SDK and JavaScript

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Engaged ,
Mar 21, 2016 Mar 21, 2016

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Hi seri_art,

Could you please tell me whether this happens only with acrobat or other applications also?

Also try opening other pdf files to check whether the problem is with one pdf or all ?

Please send a screenshot of the issue you facing.

Regards

Sarojini

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New Here ,
Mar 21, 2016 Mar 21, 2016

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It happens only in Acrobat. acrobat-black.jpg

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Engaged ,
Mar 21, 2016 Mar 21, 2016

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Hi seri_art

You can try repairing by navigating to Help>Repair the installation.

Also check for updates and try updating Acrobat if any updates are available.

Let us know if the issue still persists.

Regards

Sarojini

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New Here ,
Mar 21, 2016 Mar 21, 2016

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I did the Help>Repair the installation, but it didn't change anything.

There are 13 updates, but they have to be installed one at a time (I think), so would take a very long time to do. I've not yet been willing to do that.

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Community Expert ,
Mar 21, 2016 Mar 21, 2016

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Install the updates.

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