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abcl44284981
abcl44284981
Participant
May 4, 2016
Question

Acrobat 9, activation problem

  • May 4, 2016
  • 1 reply
  • 942 views

I wanted to move the licence of Acrobat 9 to another computer. I uninstalled software without deactivating the licence. Now, I cannot activate the licence on any computer. How can I do to solve this problem?

This topic has been closed for replies.

1 reply

Y
Community Manager
YatharthSCommunity Manager
Community Manager
May 5, 2016

Hi abcl44284981

Would like to know are you getting  any error message while activating the product on your system (If yes, please share that message)

Also please refer to this article :- Troubleshoot Adobe activation and deactivation issues and error messages

                                                    Learn to activate or deactivate Adobe applications

Refer to this Download link for Acrobat 9 Pro :- Download Acrobat 8 and Acrobat 9

Let me know how it goes.

Regards,

Yatharth 

abcl44284981
abcl44284981Author
Participant
May 6, 2016

Dear Yatharth,

Than you very much for your message.

I checked the article and my case corresponds to the following:

Did you uninstall your apps without deactivating them?

CS6, CS5.5, CS5, CS$, Acrobat XI, Acrobat X, or Acrobat 9

Make sure you’re connected to the Internet. Reinstall your app on the same computer on which it was originally installed. In the app, choose Help > Deactivate.

Actually, I have already tried it, and I had the same error.

I try to reinstall Acrobat 9 and Software Setup dialog appears.

I choose "I have a serial number for this product."

And when I type the serial number, and click Next, it says "Invalid Serial Number. This is not a valid serial number. Please go back and re-enter your serial number."

However, it is a correct serial number which I find on our account on Adobe Licence Website.

What can I do to solve this problem?

Best regards,

Yasushi

Y
Community Manager
YatharthSCommunity Manager
Community Manager
May 6, 2016

Hi ,

Please check with this article :- Error "Invalid serial number" | Adobe Acrobat 9 | Adobe Creative Suite 4

If the same issue persist, then please Contact Customer Care​ so that chat representative will help you by checking all the details &  using tools.

Regards,

Yatharth

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