Acrobat and FB could not be installed... again and again... what do I do?

[Annais]

I have followed the recommended fix procedures twice to get Acrobat to install.

- Uninstall CS6

- Restart

- Run AdobeCreativeCloudCleanerTool

- Restart

- Run Install of CS6 from downloaded file

and I still get this... every time.

Some items for the following product(s) could not be installed successfully.

FB and Acrobat

error summary provides the following info:

Exit Code: 6 Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW030, DW050 ... WARNING: DF012, DF029 ...   -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 5 error(s), 3 warning(s)    ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------  WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)  ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------  ERROR: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Preflight\PreflightLib.dll.   Verify that you have access to that directory.  ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\plug_ins\Preflight\PreflightLib.dll.   Verify that you have access to that directory.  ----------- Payload: {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0 -----------  ERROR: DW030: Custom Action for payload {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0 returned error. Failing this payload.  ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------  WARNING: DF012: File/Folder does not exist at C:\Users\Gidimt'en\Downloads\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)  ----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------  WARNING: DF012: File/Folder does not exist at C:\Users\Gidimt'en\Downloads\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)    ERROR: DW050: The following payload errors were found during install:  ERROR: DW050:  - Adobe Flash Builder 4.6: Install failed  ERROR: DW050:  - Acrobat Professional: Install failed  -------------------------------------------------------------------------------------  

[Mylenium]

Well, create a new user that doesn't have an apostrophe or other special character in its name.

Mylenium

[Annais]

First how do I do that and second why did the rest of the download work for the rest of CS6 but not these two. Does it mean I need to uninstall again?

[Annais]

And once the new user is created (I have a Guest user account) how do I install appropriately.

I've spent far too many hours (2 days) on this already.

[Annais]

Done... I was able to have Acrobat installed but Flash Builder is still not installing.

Exit Code: 6 Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW030, DW050 ... WARNING: DW066 ...   -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 2 error(s), 2 warning(s)    WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0  WARNING: DW066: OS requirements not met for {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0  ----------- Payload: {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0 -----------  ERROR: DW030: Custom Action for payload {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0 returned error. Failing this payload.    ERROR: DW050: The following payload errors were found during install:  ERROR: DW050:  - Adobe Flash Builder 4.6: Install failed  -------------------------------------------------------------------------------------  

[Atul_Saini]

Moving the discussion to Installing, Updating, & Subscribing to Acrobat​

[Meenakshi Negi]

Hi Jennifer Pighin,

Please refer the troubleshooting steps provided in this KB doc : Errors "Exit Code 6" and "Exit Code 7" installing Adobe Creative Cloud, CS6, CS5.5, Premiere Element...

Check if this resolves your issue.

Regards,

Meenakshi