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A
Anonymous
April 8, 2016
Question

Acrobat could not open...

  • April 8, 2016
  • 2 replies
  • 806 views

I deleted one password protected pdf file from recycle bin. And then I recovered that somehow. However I cannot open the pdf with Acrobat 9/10/11. It is throwing an error "Acrobat could not open....." The file is extremely important to me and if anyone can help me it would much appreciated. Thank you.

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2 replies

R
rd4@outlook.com
Known Participant
May 29, 2016

BE XML FILE (EXTENSIBLE

ADOBE XML FILE (EXTENSIBLE MARKUP LANGUAGE FILE)

(Internet file- webpage)

It cannot be merged to other PDF files.

ADOBE XML CONVERSION TO STANDARD PDF FORMAT

01) Open XML file with Adobe Acrobat.

02) Left Click on ‘Printer’ icon at top.

03) Set Printer Setting to Adobe PDF.

04) Click on ‘Print’ icon.

05)*Point left cursor to extreme right file icon on Taskbar.

06)’Save As’ Window; re-name file to desired Folder location.

07) Click on ‘Save’ icon. Font quality/color loss noted.

     *if necessary

A
Anonymous
April 9, 2016

Hi ,

If it is a password protected file ,you would need to type in the password to access the file.

Please share the screen shot with us so that we can get to know what exactly is the error message you are receiving.

Also tell the OS you work on.

If possible ,please share the file on dim85201@adobe.com so we can review it at our end and update you accordingly.

Regards

Sukrit Dhingra

A
Anonymous
April 10, 2016

Hi Sukrit,

Thank you for looking into my problem. Below are the answers:

1. At my home I am using Win 10 (32 bit) and Acrobat 9

2. In my office am using Win 7 (64 bit) and Acrobat 10

In both the cases I am getting the attached error.

As you can understand there is no place where I can put in the password. Please let me know if you need any further details.

Thanks once again

Pramit

A
Anonymous
April 10, 2016

Hi ,

You would experience issue at home as Acrobat 9 is not a compatible version with Windows 10.

However at your office ,i.e Acrobat 10,try updating it to the latest patch.

Also try to repair it once and see if that helps.

Regards

Sukrit Dhingra

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