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Question

Acrobat DC comments slow to open (Mac)

Forum|Forum|10 years ago
June 16, 2016
12 replies
4214 views

Whenever I try to open the comments pane in Acrobat Pro DC, it hangs with a beachball for nearly 15 seconds. This happens on both machines where I have Acrobat DC installed. Is this normal behavior for Acrobat DC? We are an all Mac all digital workflow, but I am one of the few not using Acrobat 9. Oh, how I miss it

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Community Expert

Community Expert

I get the same issue on my 2 Macs (Mavericks, aka Mac OS X.9), even after a "clean install" and reinstalling all softwares.

Acrobate du PDF, InDesigner et Photoshopographe

Participating Frequently

Hi ,

Please provide the dot version of the program & OS installed on your system.

Also check if there is any update to be install.

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Is this happening with the particular documents or with all the documents.

Please check with other user account to replicate the issue .

Let me know how it goes.

Regards,

Yatharth

Participant

We have the same problem on Mac Pro and Imac 27" running OSX 10.10.5.

This appeared about 2 months ago with the following build:

Acrobat Pro

Architecture: x86_64

Build: 15.16.20045.188096

AGM: 4.30.64

CoolType: 5.14.5

JP2K: 1.2.2.36256

This bug makes commenting useless.

Also deletes comments when opening.

All files not just one file.