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D
DBARRETTSAP
Participant
July 28, 2016
Answered

Acrobat DC exits upon launch

  • July 28, 2016
  • 1 reply
  • 597 views

New installation of Acrobat DC (ADC) through Creative Cloud (CC) on Windows 10. 

Upon launching ADC, it exits between 5 and 25 seconds later, with or without a file loaded, whether it was launched from CC, from the desktop, or from a PDF file.

No error message appears.

I uninstalled and reinstalled and it behaves the same.

I logged off CC and logged on again, and it behaves the same.

Any suggestions?

This topic has been closed for replies.
Correct answer rahulag

Hi, Do you see any sign in dialog after Acrobat quits? If yes, please sign into the shown dialog and license your copy of Acrobat.

If not, delete the content of following folders(do not delete the folders, delete only the content of these folders):

* C:\Program Files (x86)\Common Files\Adobe\SLCache

* C:\ProgramData\Adobe\SLStore

After deleting the content, relaunch Acrobat. You should see a sign in dialog now and signing into the dialog should resolve the issue.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 28, 2016

reset your preferences:  https://forums.adobe.com/thread/1595848?start=0&tstart=0

D
DBARRETTSAPAuthor
Participant
July 28, 2016

The exercise made no difference.  I notice the Preferences folder is empty.

I launched ADC and quickly set some Preferences before it exited, and still see no preferences files

R
rahulagCorrect answer
Participating Frequently
July 29, 2016

Hi, Do you see any sign in dialog after Acrobat quits? If yes, please sign into the shown dialog and license your copy of Acrobat.

If not, delete the content of following folders(do not delete the folders, delete only the content of these folders):

* C:\Program Files (x86)\Common Files\Adobe\SLCache

* C:\ProgramData\Adobe\SLStore

After deleting the content, relaunch Acrobat. You should see a sign in dialog now and signing into the dialog should resolve the issue.

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