Skip to main content
L Ingber
L Ingber
Participating Frequently
January 23, 2016
Question

Acrobat DC Pro crashes when comparing files

  • January 23, 2016
  • 2 replies
  • 7323 views

I'm paying for Acrobat DC Pro; current version is 2015.010.20056.  This is running Windows 10 Pro x64 on a Thinkpad Carbon X1 Touch PC.  All software is kept up to date.

I just tried comparing 2 pdf's -- with and without only Text checked.  The file was prepared from texlive and has multiple equations and a postscript figure -- none of which gives any problems on the 2 files separately.  The files are about 225K each, with the figure being about 32K of that, which are really pdf inserts after development by texlive.


I've done a Repair and rebooted, but always get the same crash.  I also killed an AdobeCollabSync.exe process which sometimes hangs Acrobat (please -- let us disable this nicely!?), but this had no effect.

The crash stops in the midst of the comparison -- just says it is has a problem.  I turned to Nitropdf Pro and did the comparison.  The downloaded compare file is about 1.2M.  I regularly open files 10 times that size using Acrobat.

This topic has been closed for replies.

2 replies

A
Adobe Employee
adeep93
Adobe Employee
October 27, 2016

Hi,

Greetings! I am sorry to hear that you are facing issues with compare feature. Please try out the files in our improved Compare functionality in the latest version of Acrobat DC Pro. Reach out to us in case, you face any issues. You may also log a Bug Report or make a Feature Request at: Adobe Acrobat - Feature Request/Bug Report Form

Also, we have significantly improved Compare functionality in our new release of Adobe Acrobat DC. Please update to the latest version to give it a try. The new Compare Files Tool offers a Side-by-Side view which provides a better experience in identifying differences and a modern UI.

Latest version for Adobe Acrobat DC build number: 2015.020.20039 (Continuous).

For more info about the new Compare tool, visit: https://helpx.adobe.com/acrobat/using/compare-documents.html as well.

If you are still on Acrobat X or XI, you can check out our trial version at: https://acrobat.adobe.com/in/en/free-trial-download.html

Thanks,

Adobe Acrobat DC Team.

AadeshSingh
Community Manager
AadeshSinghCommunity Manager
Community Manager
January 25, 2016

Hi,

Create a new user account on Windows 10 with admin right, login to the new user account & now try to compare the documents using Acrobat DC. Check if it still crashes.

Regards,
Aadesh

L Ingber
L IngberAuthor
Participating Frequently
January 25, 2016

I do have Admin rights.   I also tried opening Acrobat as "Run as administrator" with the same results/crash.

Lester

L Ingber
L IngberAuthor
Participating Frequently
January 25, 2016

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices