Acrobat DC

[hannahw5054713]

Hello,

It keeps canceling the download around 60% and says there is an error, can someone advise me on why this is happening please?

[Sarojini_Nagar]

Hi hannahw5054713 ,

Please attach a screenshot of the error message  you get ?

Also let us know the OS version on the system and the exact version of Acrobat DC you trying to install ?

If you have windows , try running this cleaner tool : Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Restart the system and install Acrobat from this link : Download and install Acrobat DC subscription

Let us know if this helps.

Regards

Sarojini

[hannahw5054713]

Hello,

Do not have a print screen at the moment.. trying to redownload. It just appears as error message and says to contact someone

I am on a macbook air.

Thanks

Hannah

[hannahw5054713]

Here is screen shot of error message

[Sarojini_Nagar · Accepted solution]

Hi ,

Let us know the exact MAC OS version you have?

Refer this article to check for system compatibility : Troubleshoot Adobe Acrobat Reader installation on Mac OS ​and follow the steps mentioned in it .

Let us know how it goes .

Regards

Sarojini