Acrobat incorrectly thinks scanner device name is "Brother Twain"

Question

When I try to select the newly installed "Brother MFC-9340CDW" Scanner in Acrobat to create a new document from the scanner, "Brother Twain" is listed as a scanner instead of the correct scanner name (Brother MFC-9340). I am running El Capitan (OSx 10.11.5) and Acrobat 8.3.1 The scanner works well with the Brother Control Center application and when I scan from System Preference -> Printers and Scanners -> Scan. I don't know of other scanner applications that I have installed.

The problem is that for some reason, Acrobat thinks the scanner is named "Brother Twain" instead of "Brother MFC-9340CDW"

robertp24149459 · Accepted Answer

I received the message "can't communicate with scanner" for two continuous days of Problem Determination. I reinstalled and rebooted again today after I posted my question and everything is now working fine using the scanner name "Brother Twain". My problem is now resolved and I am a happy camper. Thanks.

Test Screen Name · Answer

Twain is a type of scanning software used by Acrobat, so it might be perfectly normal. What happens when you try to use it?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded