Acrobat pro 9 doesn't work anymore after time machine backup (I had to replace the HD)

Forum|Forum|9 years ago
March 5, 2016
2 replies
426 views

It just hangs when i click the icon...

At the top of the screen in the main menu only the text 'acrobat' appears next to the apple logo. There everything stops.

Tried downloading again, tried reinstalling, all the same result.
Please help!

This topic has been closed for replies.

Y

YatharthS

Community Manager

Hi,

Would like to inform you that acrobat 9 pro is not compatible with MAC OS 10.11.3

Please refer to this article :- https://helpx.adobe.com/acrobat/kb/system-requirements-acrobat-family-products.html#id_69342

Regards,

Yatharth

Y

YatharthS

Community Manager

Hi,

Please provide the exact dot version of the software & OS installed at your system.

Follow this thread to reset the preferences for the Acrobat software :- How to reset Preference settings in Acrobat.

Please check with the different user account with Admin Rights to replicate the issue,

However,refer to this KB article to check compatibility issues :- Adobe Acrobat system requirements

Regards,

Yatharth

K

K__SchouwenburgAuthor

Participant

Thanks for your help.
It's not a compatibility issue because I used it with the same system before the crash.

I use time machine backup - just a complete copy of what is on the HD, including OS, all software and documents and settings - and just put everything back the way it was but Acrobat doesn't want to work anymore.

I tried the preference trick but still the same.
I downloaded a new Acrobat 9 pro, I can't see what version because the program doesn't start.

System OS 10.11.3

Hope you can help make it work again.

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