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R
rioedu09
Participant
October 18, 2016
Answered

Acrobat Pro 9 using Win 10 and Office 365: Saving and Retrieving PDF Files - Files not showing

  • October 18, 2016
  • 1 reply
  • 593 views

Question:  Is there a patch that solves the problem of file saving, locating and retrieving in MS File Explore?

With the assistance of Adobe Customer Support;  I've transferred Acrobat Pro 9  to my new computer MS Surface Pro 4, using Win 10 and Office 365. 

Adobe then directed me to a link that SOLVED the initial problems of Acrobat crashing the Win 10 system. i'm now facing the problem wherein I save to a specified folder a file saved as a PDF, but when going to retrieve the file it does not show in the designated folder, but when I open Acrobat Pro, I see evidence of the file, but when I click to open the file, Acrobat responds with a message "unable to locate file".

This only happens with my GMAIL files I'm attempting to save and open.

Is there a Patch for this problem?  considering the scale of the problem, I would imagine others would have seen this millions of times ahead of me.

Looking forward to your guidance.

Saving and Retrieving PDF Files - Files not showing in File Explorer. 

This topic has been closed for replies.
Correct answer AadeshSingh

Hi rioedu09

All the updates are listed under this link : ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/

There are no more patches for Acrobat 9 as it is no more supported by Adobe.

Please be informed features may or may not work as Acrobat 9 is not compatible with Windows 10 Adobe Acrobat system requirements  and MS Office 365 Web browsers and PDFMaker applications compatible with Acrobat and Reader.

Regards,
Aadesh

1 reply

AadeshSingh
Community Manager
AadeshSinghCommunity ManagerCorrect answer
Community Manager
October 18, 2016

Hi rioedu09

All the updates are listed under this link : ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/

There are no more patches for Acrobat 9 as it is no more supported by Adobe.

Please be informed features may or may not work as Acrobat 9 is not compatible with Windows 10 Adobe Acrobat system requirements  and MS Office 365 Web browsers and PDFMaker applications compatible with Acrobat and Reader.

Regards,
Aadesh

R
rioedu09Author
Participant
October 19, 2016

Confirming:  Message received in good form;  many thanks for the prompt reply.  I plan to test in the morning the solutions you recommend as well as consider upgrading to a more current version of Acrobat, a version that is confirmed compatible with Win10 operating systems.

Many thanks, once again

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